Managed Workspace Receptionist (Fixed Term)

Lincoln; Lincoln; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Local government pension scheme

Employee online discount scheme

Health and wellbeing support

Sustainable travel options

Job summary

City of Lincoln Council is hiring a Receptionist to join the Small Business Support team in our Managed Workspace centres at The Terrace and Greetwell Place in Lincoln.

You will be the first point of contact for tenants, visitors, and users, delivering a professional and welcoming service while supporting daily operations and coordination across both sites.

Qualifications

• GCSE passes including English are required.
• Front-of-house or reception experience is desirable.
• Strong communication and organisational skills are essential.

Responsibilities

• Act as first point of contact for tenants, visitors and users.
• Operate the telephone switchboard and route calls appropriately.
• Provide reception and administrative support to tenants.
• Coordinate photocopying, printing and conference room hire.
• Ensure meeting rooms are stocked and building checks completed.
• Support the supervisor with day-to-day facility operations.
• Adhere to the Procedures Manual and suggest improvements as needed.
• Work across both Greetwell Place and The Terrace as required.
• Undertake other duties as reasonably required.

Skills

Prioritise workload

Professional image

Customer service

Dispute resolution

Education

GCSE passes including English

Job description

Job description

We’re looking to appoint a Receptionist to join our Small Business Support team at our Managed Workspace business centres based at The Terrace and Greetwell Place.

These centres offer flexible office space, tenancy management and meeting facilities for local businesses. As part of the team, you’ll help manage and operate both buildings, acting as the first point of contact for tenants, visitors and users of the space.

In this frontline role, you’ll play a key part in delivering a professional and welcoming service, helping us maintain our high standards of customer care.

If you’re approachable, enjoy meeting people and want to be part of a supportive and friendly team, we’d love to hear from you!

Key responsibilities

• To provide a first point of contact for tenants, visitors and users of the Managed Workspaces ensuring that appropriate security checks are made and that health and safety advice is provided to visitors when required.
• To operate the telephone switchboard, ensuring that calls are handled quickly and efficiently, dealt with at the initial point of contact if possible, or quickly referred to another officer if appropriate.
• Provide a call handling and reception service for tenants.
• Provide an administrative service to tenants including photocopying, printing and conference room hire.
• Collaborate with the team to ensure meeting rooms are stocked with refreshments and that all necessary building checks are completed, contributing to the overall performance of our contracts.
• Support the supervisor in the overall day to day running of the facility.
• To implement the Procedures Manual for the Workspaces and suggest amendments / provide feedback as appropriate.
• To work in line with the Business Plan for the Workspaces as required and provide feedback as required.
• To undertake such other duties as reasonably required within this post, department or section.

The successful candidate will be able to demonstrate

• Ability to prioritise workload.
• Ability to present a professional image and positively promote the Council internally and externally.
• Ability to deal with enquiries and complaints.
• Ability to transport oneself between both Greetwell Place and The Terrace.
• A minimum of 4 GCSE passes or equivalent including English, unless can provide evidence of relevant experience.

Benefits we offer

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

For an informal discussion, please contact either Sonya Griffin or Sarah Davison (Small Business Support Officers) on [e-mail] and [e-mail] respectively.

All external candidates are subject to satisfactory pre-employment checks and a probationary period.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.