Best Start Family Hub Receptionist

Warwickshire County Council; Nuneaton; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Agile working

Generous annual leave

Bank holidays & Christmas day

Pension scheme

Vivup discounts

Job summary

Warwickshire County Council is seeking a warm and friendly Receptionist to join the Family Hub and Community Centre Team at Hatters Space. You will help ensure the effective running of the Family Hub in a restorative, relationship-based culture.

Responsibilities include welcoming visitors, registering attendees, health and safety oversight, admin tasks, directing people to services, advertising sessions, and managing inbox communications. DBS checks apply and English fluency is essential.

Qualifications

• Provide a warm welcome to children, families and partner organisations visiting the Family Hub.
• Register individuals and monitor attendance at sessions.
• General health and safety requirements with oversight of senior leaders.
• Complete Family Hub administration and data inputting tasks.
• Navigate visitors to the Family Hub to appropriate services and support or wider Community Centre services.
• Ensure sessions and services are advertised in the Family Hub, using social media platforms, on webpages and print materials as appropriate.
• Monitor and respond to Family Hub email inboxes liaising with appropriate colleagues and services as appropriate.
• Good literacy and numeracy skills
• Good ICT skills and experience of handling and processing manual or computerised information.

Responsibilities

• Provide a warm welcome to children, families and partner organisations visiting the Family Hub.
• Register individuals and monitor attendance at sessions.
• General health and safety requirements with oversight of senior leaders.
• Complete Family Hub administration and data inputting tasks.
• Navigate visitors to the Family Hub to appropriate services and support or wider Community Centre services.
• Ensure sessions and services are advertised in the Family Hub, using social media platforms, on webpages and print materials as appropriate.
• Monitor and respond to Family Hub email inboxes liaising with appropriate colleagues and services as appropriate.
• Good literacy and numeracy skills
• Good ICT skills and experience of handling and processing manual or computerised information.

Skills

Warm welcome

Register attendance

Health and safety basics

Administration and data input

Direct visitors to services

Promote sessions via social/web/print

Manage Family Hub emails

Literacy and numeracy

ICT skills

Job description

The role is Monday to Thursday 09:00 - 17:00 and Friday 09:00 - 16:30. The fixed term contract runs until 31 August 2027.

About Us

At Warwickshire County Council, our vision is for children and young people to be safe, happy, healthy and supported to achieve their full potential. We are committed to working restoratively with families, building on strengths and relationships to achieve sustainable change and better outcomes.

Our Best Start in Life Local Plan plays a vital role in supporting children, families and communities through early intervention, inclusion and partnership working. We believe that children thrive when they are supported within their families and communities, and we work collaboratively with parents, carers and professionals to ensure children receive the right support at the right time.

As an organisation, we are committed to continuous improvement, innovation and developing services that respond effectively to the changing needs of children and families. We value diversity, inclusion and the unique contribution that every colleague brings, creating a culture where people are supported, empowered and encouraged to make a difference.

We are looking for a warm and friendly Receptionist to join our Family Hub and Community Centre Team at Hatters Space. Working within a restorative and relationship-based culture, you will help ensure the effective running of the Family Hub.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service.

Our Offer to you includes

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• A Volunteering & Wellbeing Day in addition to generous annual leave and an additional day at Christmas
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply

Key skills and experience required

As an experienced Receptionist, you will be passionate about ensuring every child, family and visitor to the Family Hub are made to feel welcome and supported to access services and support. You will have excellent communication and organisational skills to ensure the effective operation of the Family Hub. In addition, you will be able to demonstrate the following skills, knowledge and experience:

• Provide a warm welcome to children, families and partner organisations visiting the Family Hub.
• Register individuals and monitor attendance at sessions.
• General health and safety requirements with oversight of senior leaders.
• Complete Family Hub administration and data inputting tasks.
• Navigate visitors to the Family Hub to appropriate services and support or wider Community Centre services.
• Ensure sessions and services are advertised in the Family Hub, using social media platforms, on webpages and print materials as appropriate.
• Monitor and respond to Family Hub email inboxes liaising with appropriate colleagues and services as appropriate.
• Good literacy and numeracy skills
• Good ICT skills and experience of handling and processing manual or computerised information.

Additional Information

Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is essential. You must be able to speak and provide advice in accurate spoken English to the public.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more

For further information please see the Job Description and Person Specification below;

Best Start Family Hub Receptionist

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Stacey Gill, Service Manager, Best Start in Life and Integrated Services
[e-mail] or Manj Sangha, Team Manager – Business Support [e-mail]

Closing date: 19th October 2026

Interview date: 4th November 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more