Housing Solutions Assistant x3 (Fixed Term)

Lincoln; Lincoln; Presencial; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options / Flexi time

Generous annual leave entitlement plus

Local government pension scheme

Employee online discount scheme

Health and Wellbeing support

Sustainable Travel Options

Descripción de la vacante

City of Lincoln Council in Lincoln is seeking an experienced professional to assist with homelessness enquiries, advise applicants on housing register applications, and provide information on the Allocations policy.

You will have a background in customer service or administrative roles with working knowledge of choice-based lettings and allocations legislation, strong organisational skills to meet deadlines, a flexible approach to working hours, and excellent communication to handle conflicts.

Formación

• Experience in customer service or administrative roles with knowledge of choice-based lettings and allocations legislation.
• Strong organisational skills with the ability to meet tight deadlines.
• Flexible approach to working hours and excellent communication to handle conflicts.

Responsabilidades

• Offer a full and helpful service to members of the public via the Housing Solutions team.
• Provide administrative support to the Housing Solutions team including updating IT systems.

Conocimientos

Customer service

Administrative skills

Communication skills

Deadline management

Conflict handling

Flexible working

Herramientas

IT systems

Descripción del empleo

Job description

At the City of Lincoln Council, we think diversity drives improvement. We are many different people, with different cultures, backgrounds and ideas, but we all share the same passion for providing great service to our community. A career with us is rewarding in lots of different ways - we’re an ambitious authority and our vision for Lincoln is set to transform the city in the coming years.

The City of Lincoln Council isn’t like any other council. It’s a hive of talented, innovative, dedicated, high performing staff who are committed to delivering the best possible outcomes for the people they serve in the communities of Lincoln, and we recognise that people are our most valuable asset.

In this rewarding and challenging role, you will assist with initial enquiries of homelessness, advise and assist applicants with all aspects of their housing register application, and give information in relation to the Allocations policy.

To fulfil this role, we are looking for an experienced professional with a background in a customer service and / or administrative role with working knowledge of choice-based lettings and legislation around allocations. This role can be busy and demanding, therefore it is essential that you have first class organisation skills, including the ability to meet tight deadlines and to also have a flexible approach to working hours. Excellent communication skills and the ability to handle conflict and adopt a firm but fair approach is also essential.

Key responsibilities:

• Offer a full and helpful service to members of the public receiving and dealing with enquiries through the Housing Solutions team.
• Provide administrative support to the Housing Solutions team including the updating of IT systems.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

For an informal discussion, please contact Dan Sharp (Allocations Team Leader) on [e-mail]

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires an enhanced DBS check.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.