Business Administrator Level 3 Apprentice (Tenancy Services)

Lincoln; Lincoln; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Flexible working options

Generous annual leave

Employee discount scheme

Health and Wellbeing support

Sustainable Travel Options

Job summary

City of Lincoln Council is seeking a motivated individual to join the Tenancy Services Team as a Business Administrator Level 3 Apprentice. You will gain hands-on experience managing tenancy records, data input and customer enquiries in a supportive council environment.

You will develop skills in data protection, filing, scheduling inspections, and signposting to services while working with tenants, colleagues and housing partners.

Qualifications

• GCSE English and Maths at Grade C/4 or above.
• Understanding of data protection and confidentiality.
• Commitment to Equality, Diversity and Inclusion (EDI).

Responsibilities

• Assisting with preparing, updating, and maintaining tenancy records and case files.
• Inputting and checking data on housing management systems.
• Ensuring records are accurate, confidential and compliant with data protection standards.
• Handling incoming e-mails, phone calls and enquiries, directing to the right officer.
• Supporting tenants with basic information such as rent queries and signposting to services.
• Preparing letters and documentation used in tenancy management.
• Assisting officers with estate-based tasks, including scheduling inspections and updating logs from site visits.
• Collating information for new tenancies, tenancy reviews, anti-social behaviour cases and safeguarding referrals.
• Supporting the tenancy team with general administrative tasks.

Skills

Data entry

Communication

Initiative

Time management

Education

GCSEs English & Maths (Grade C/4+)

Tools

Housing management system

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Business Administrator Level 3 Apprentice (Tenancy Services)

The City of Lincoln Council is seeking a highly motivated individual to work within their Tenancy Services Team. Communication and negotiation skills are key to this role, which will involve having contact with tenants, tenants’ groups, social landlords, colleagues in Housing and within other Directorates of the Council.

Duties will include, but are not limited to:

• Assisting with preparing, updating, and maintaining tenancy records and case files.
• Inputting and checking data on housing management systems.
• Ensuring records are accurate, confidential and compliant with data protection standards.
• Handling incoming e-mails, phone calls and enquiries, ensuring they are directed to the right officer.
• Supportting tenants with basic information such as rent queries and signposting to relevant services.
• Preparing letters and documentation used in tenancy management.
• Assisting officers with estate-based tasks, including scheduling inspections and updating logs from site visits.
• Collating information for new tenancies, tenancy reviews, anti-social behaviour cases and safeguarding referrals.
• Supporting the tenancy team with general administrative tasks.

The successful candidate will be able to demonstrate:

• Ability to use own initiative.
• Good interpersonal and communication skills.
• Ability to meet deadlines and prioritise day to day workloads.
• An understanding of adhering to and maintaining confidentiality.
• GCSE’s (or equivalent) to include English and Maths at Grade C / 4 or above.
• Ability to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI), and how it applies to the role.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.