Managed Services Team Lead — Hybrid Delivery & Improvement

Cobweb; Fareham; Hybrid; GBP 70.000 - 90.000; Vollzeit

Zusammenfassung

Cobweb in the United Kingdom seeks a seasoned Managed Services Team Leader to supervise engineers, prioritise workloads and guide proactive service delivery. You will coordinate daily tasks, support escalations and promote consistent best practices across the team.

The role focuses on monitoring, automation and knowledge sharing, with hybrid working (four days in the office, one day remote) and occasional travel to customer sites.

Qualifikationen

• Proven experience supervising technical engineers in Managed Services or IT services.
• Strong knowledge of Microsoft cloud technologies and ability to guide delivery.
• Experience balancing incidents, service requests and proactive activity.

Aufgaben

• Lead day-to-day supervision and coaching of Managed Services engineers.
• Coordinate workloads, priorities and delivery to meet SLAs and quality targets.
• Monitor proactive maintenance, alerts and escalations; drive improvements to processes and tooling.

Kenntnisse

Microsoft cloud technologies

workload coordination

IT service management

Monitoring tools

Remote management tools

PowerShell

Microsoft Graph

Automation

Ausbildung

ITIL Foundation

Tools

PowerShell

Microsoft Graph

Jobbeschreibung

Cobweb in the United Kingdom seeks a seasoned Managed Services Team Leader to supervise engineers, prioritise workloads and guide proactive service delivery. You will coordinate daily tasks, support escalations and promote consistent best practices across the team.

The role focuses on monitoring, automation and knowledge sharing, with hybrid working (four days in the office, one day remote) and occasional travel to customer sites.