Managed Services Coordinator

Principal; Horsham; On-site; GBP 24,000 - 32,000; Part time

Benefits offered by this job

23 days holiday

Bank holidays included

Birthday off

Job summary

Principal is seeking a Customer Service Administrator to support customers, coordinate daily operations and help enhance how our Managed Services function runs. You will handle key admin processes, spot trends, streamline workflows and contribute to delivering an exceptional customer experience.

If you’re organised, tech-savvy and enjoy improving processes, you’ll thrive here. This role offers excellent induction, ongoing training, clear career progression, the chance to work with AI and

Qualifications

• 2+ years in service administration, service desk or managed services.
• Strong IT literacy and interest in automation/AI.
• Excellent organisation, accuracy and time-management.
• Ability to analyse data and identify trends.
• Mentoring experience is a bonus.
• Strong customer service skills and confident phone manner.

Responsibilities

• Coordinate daily Managed Services workflows with accuracy and efficiency.
• Manage and improve data collection and validation.
• Monitor service usage trends and elevate issues early.
• Oversee consumables and supplies, including forecasting and supplier coordination.
• Support digital ordering and automation system development.
• Identify and drive process improvements.
• Handle customer calls professionally and resolve queries quickly.
• Work closely with internal teams and external suppliers.

Skills

Customer service

Data analysis

Attention to detail

IT literacy

Process improvement

Phone skills

Job description

About the Role

Join our growing technology business as a Customer Service Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech-savvy and enjoy improving processes, you’ll thrive here.

Key Responsibilities

• Coordinate daily Managed Services workflows with accuracy and efficiency
• Manage and improve data collection and validation
• Monitor service usage trends and elevate issues early
• Oversee consumables and supplies, including forecasting and supplier coordination
• Support digital ordering and automation system development
• Identify and drive process improvements
• Handle customer calls professionally and resolve queries quickly
• Work closely with internal teams and external suppliers

About You

• 2+ years in service administration, service desk or managed services
• Excellent organisation, accuracy and time-management
• Strong customer service skills and confident phone manner
• Strong IT literacy and interest in automation/AI
• Ability to analyse data and identify trends
• Confident challenging processes and suggesting improvements
• Mentoring experience is a bonus

What We Offer

• Excellent induction and ongoing training
• Genuine career progression opportunities
• Opportunity to work with AI and automation
• 23 days holiday + bank holidays + your birthday off