Managed Print Field Service Engineer

JR United Kingdom; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading workplace technology services company is seeking a Managed Print Field Service Engineer in Bournemouth. The role involves providing on-site support, troubleshooting issues, and maintaining systems for client satisfaction in a dynamic and collaborative environment. Ideal candidates are experienced in the managed print field and committed to customer service excellence.

Benefits

Competitive salary and benefits

Summer Hours

Christmas Closure

Birthday Off

Health Cash Plan

Gym Discounts

Regular social events

Qualifications

• Experience in the Managed Print field, preferably with Canon MFDs.
• Strong technical skills and customer-centric approach preferred.
• Problem-solving abilities in a fast-paced environment.

Responsibilities

• Providing on-site support for managed print solutions.
• Diagnosing and resolving technical issues efficiently.
• Completing preventative maintenance and maintaining service records.

Skills

Customer Service

Troubleshooting

Technical Support

Maintenance

Communication

Job description

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Managed Print Field Service Engineer, Bournemouth

Client: FUTERA

Location: Bournemouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Exciting Opportunity for a Managed Print Field Service Engineer!

Location: Bournemouth (or London/Kent as mentioned elsewhere)

Are you an experienced engineer with a passion for customer service and troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA, a leader in Workplace Technology Services, where your expertise will make a real impact!

We are seeking a talented Field Service Engineer for the Bournemouth region to join our team.

About Us

FUTERA is a dynamic and agile workplace technology services company. We deliver comprehensive hardware, software, & managed services to businesses across the UK. With over 35+ years of experience, we possess invaluable insights into the challenges faced by both local and global enterprises. Our extensive portfolio is meticulously curated to tackle these issues head-on. As an independent entity, we have the freedom to select the best-fit products and services for each of our customers. Supported by our highly knowledgeable and dedicated teams, we guarantee unwavering reliability in every aspect of our operations.

Why Join Us?

• Cutting-Edge Tech: Work with the latest innovations in Managed Print and IT Services.
• Employee Owned: As one of only a handful of Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we believe in sharing success with those who create it.
• Empowered Culture: A supportive, agile, and collaborative environment where your ideas matter.
• Competitive Package: Attractive salary and benefits.
• Work-Life Balance: Enjoy perks like Summer Hours, Christmas Closure, and your Birthday Off!
• Health & Wellbeing: Health Cash Plan for you and your family, Employee Assistance Programme, Gym Discounts, and more.
• Fun & Engaging: Regular social events and team-building activities.

The Role: Field Service Engineer

In this role, you will be responsible for:

• Providing on-site support for our managed print solutions, ensuring our clients' systems are running smoothly and efficiently.
• Diagnosing and resolving technical issues, performing regular maintenance, and providing training to end-users.
• Completing preventative maintenance and field modifications.
• Maintaining service records and administrative responsibilities in a timely manner.
• Maintaining daily communication with customers and the service desk to ensure resolution and proper follow-up.
• Driving efficiency and customer satisfaction.

Location: Bournemouth (or London/Kent as mentioned)

The ideal candidate will have experience in the managed print field, preferably on Canon MFDs, strong technical skills, and a customer-centric approach. If you are a problem-solver who enjoys working in a fast-paced environment, apply now and take the next step in your career!