MALTON: Counter Sales Assistant

Howarth Timber Group; Malton; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary dependent on exp.

31 days holiday incl. BHs

Cycle to work scheme

Contributory pension

Death in service benefit

Employee discounts

Training and development opportunities

Job summary

Howarth Timber Group in Malton is seeking a Counter Sales Assistant to join our busy timber and builders merchant. You will greet customers face to face, offer practical product advice, process orders quickly and support the branch team during peak trade hours.

The role requires excellent customer service, strong telephone and in‑person communication, and a hands‑on, detail‑oriented approach. Full‑time Monday–Friday with alternate Saturday mornings; full training provided where needed.

Qualifications

• Excellent customer service skills and experience.
• Strong telephone experience and excellent face‑to‑face communication skills.
• Previous sales experience with a commercially‑driven attitude.
• Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant.
• A high level of accuracy and attention to detail.
• A flexible attitude.
• Availability to work full‑time, Monday to Friday inclusive, plus alternate Saturday mornings (0800‑1200).

Responsibilities

• Serving customers both over the phone and face to face and building relationships, repeat business and add‑on sales.
• Handle incoming telephone calls/emails and deal with a wide range of customer enquiries.
• Maintaining a well‑stocked, clean, tidy and safe working environment, adhering to the Company’s health and safety policy and procedure at all times.
• Working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing.
• Maintain accurate stock management.
• Maintain core stock levels and manage out obsolete stock.

Skills

Customer service

Telephone experience

Face-to-face communication

Sales experience

Attention to detail

Flexible attitude

Full-time availability

Job description

Salary: Competitive, dependent on experience

Closing Date: 30/11/2026

What does it mean to be a Howarth Timber Counter Sales Assistant?

A Counter Sales Assistant at our busy timber and builders merchant in Malton will be right at the heart of the action — serving customers face‑to‑face, offering practical product advice, processing orders quickly and keeping things moving during peak trade hours. It’s a hands‑on role that blends customer service with product knowledge, multitasking and problem‑solving, making sure tradespeople and DIY customers get exactly what they need to crack on with the job.

Putting people at the heart of what we do

With more than 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

• serving customers both over the phone and face to face and building relationships, repeat business and add‑on sales
• handle incoming telephone calls/emails and deal with a wide range of customer enquiries
• maintaining a well‑stocked, clean, tidy and safe working environment, adhering to the Company’s health and safety policy and procedure at all times
• working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing
• maintain accurate stock management
• maintain core stock levels and manage out obsolete stock

What are the requirements to become part of our team?

• Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us
• Strong telephone experience and excellent face‑to‑face communication skills
• Previous sales experience with a commercially‑driven attitude
• Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant
• A high level of accuracy and attention to detail
• A flexible attitude
• Availability to work full‑time, Monday to Friday inclusive, plus alternate Saturday mornings (0800‑1200).

Why choose Howarth Timber & Building Supplies for your next role?

Howarth Timber Group is proud to have been officially recognised in The Sunday Times Best Places to Work 2026!

We are a family‑owned company, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:

• Competitive salary, dependent on experience
• 31 days’ holiday, inclusive of Statutory Bank Holidays
• Opportunity to buy up to an additional 5 days’ annual leave or sell up to 3 days’ annual leave
• Length of service awards
• Cycle to work scheme
• Contributory pension scheme
• Death in service benefit
• Company sick pay
• Enhanced maternity and paternity pay
• Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
• Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
• Generous colleague Merchant Branch discount
• Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
• Excellent training and development opportunities