Timber & Building Supplies Counter Sales Expert

Howarth Timber Group; Malton; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary dependent on exp.

31 days holiday incl. BHs

Cycle to work scheme

Contributory pension

Death in service benefit

Employee discounts

Training and development opportunities

Job summary

Howarth Timber Group in Malton is seeking a Counter Sales Assistant to join our busy timber and builders merchant. You will greet customers face to face, offer practical product advice, process orders quickly and support the branch team during peak trade hours.

The role requires excellent customer service, strong telephone and in‑person communication, and a hands‑on, detail‑oriented approach. Full‑time Monday–Friday with alternate Saturday mornings; full training provided where needed.

Qualifications

• Excellent customer service skills and experience.
• Strong telephone experience and excellent face‑to‑face communication skills.
• Previous sales experience with a commercially‑driven attitude.
• Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant.
• A high level of accuracy and attention to detail.
• A flexible attitude.
• Availability to work full‑time, Monday to Friday inclusive, plus alternate Saturday mornings (0800‑1200).

Responsibilities

• Serving customers both over the phone and face to face and building relationships, repeat business and add‑on sales.
• Handle incoming telephone calls/emails and deal with a wide range of customer enquiries.
• Maintaining a well‑stocked, clean, tidy and safe working environment, adhering to the Company’s health and safety policy and procedure at all times.
• Working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing.
• Maintain accurate stock management.
• Maintain core stock levels and manage out obsolete stock.

Skills

Customer service

Telephone experience

Face-to-face communication

Sales experience

Attention to detail

Flexible attitude

Full-time availability

Job description

Howarth Timber Group in Malton is seeking a Counter Sales Assistant to join our busy timber and builders merchant. You will greet customers face to face, offer practical product advice, process orders quickly and support the branch team during peak trade hours.

The role requires excellent customer service, strong telephone and in‑person communication, and a hands‑on, detail‑oriented approach. Full‑time Monday–Friday with alternate Saturday mornings; full training provided where needed.