Major Works & Leaseholder Cost Recovery Lead

Heart of Care Staffing Ltd; Harlow; On-site; GBP 42,000 - 66,000; Full time

Job summary

Heart of Care Staffing Ltd is seeking a role to lead statutory consultation for major works, ensuring legal compliance and enabling cost recovery from leaseholders. You will prepare notices, attend meetings, and guide leaseholders on requirements and options.

You will collaborate with contractors and internal teams, verify works, maintain records, and issue invoices with clear breakdowns, handling disputes professionally and contributing to safety standards.

Responsibilities

• Lead on statutory consultation processes for major works, ensuring legal compliance and enabling cost recovery from leaseholders.
• Prepare, issue and manage statutory notices with accuracy, clarity and timely service.
• Attend consultation meetings and guide leaseholders on legal requirements, payment options and scope of proposed works.
• Collaborate with contractors, contract administrators and internal teams to ensure information is accurate and recoverable, keeping leaseholders informed.
• Visit blocks to verify works and assist in preparing Notices of Intention and Estimates.
• Maintain accurate records for all consultation and recharging activity, ensuring smooth handover and correct leaseholder accounts.
• Calculate and issue major works invoices promptly with clear breakdowns and billing accuracy.
• Handle disputes professionally, pursuing early resolution and preparing evidence for County Court/Tribunal when required.
• Attend hearings to give evidence on behalf of the Council when needed.
• Contribute to service targets and maintain high standards of customer service, safeguarding and health and safety.

Job description

Heart of Care Staffing Ltd is seeking a role to lead statutory consultation for major works, ensuring legal compliance and enabling cost recovery from leaseholders. You will prepare notices, attend meetings, and guide leaseholders on requirements and options.

You will collaborate with contractors and internal teams, verify works, maintain records, and issue invoices with clear breakdowns, handling disputes professionally and contributing to safety standards.