Major Works & Dispute Resolution Officer £350 per day

Heart of Care Staffing Ltd; Harlow; Sur place; GBP 42 000 - 66 000; Plein temps

Résumé du poste

Heart of Care Staffing Ltd is seeking a role to lead statutory consultation for major works, ensuring legal compliance and enabling cost recovery from leaseholders. You will prepare notices, attend meetings, and guide leaseholders on requirements and options.

You will collaborate with contractors and internal teams, verify works, maintain records, and issue invoices with clear breakdowns, handling disputes professionally and contributing to safety standards.

Responsabilités

• Lead on statutory consultation processes for major works, ensuring legal compliance and enabling cost recovery from leaseholders.
• Prepare, issue and manage statutory notices with accuracy, clarity and timely service.
• Attend consultation meetings and guide leaseholders on legal requirements, payment options and scope of proposed works.
• Collaborate with contractors, contract administrators and internal teams to ensure information is accurate and recoverable, keeping leaseholders informed.
• Visit blocks to verify works and assist in preparing Notices of Intention and Estimates.
• Maintain accurate records for all consultation and recharging activity, ensuring smooth handover and correct leaseholder accounts.
• Calculate and issue major works invoices promptly with clear breakdowns and billing accuracy.
• Handle disputes professionally, pursuing early resolution and preparing evidence for County Court/Tribunal when required.
• Attend hearings to give evidence on behalf of the Council when needed.
• Contribute to service targets and maintain high standards of customer service, safeguarding and health and safety.

Description du poste

Lead on all statutory consultation processes for major works, ensuring full legal compliance and enabling the Council to recover costs from leaseholders

Prepare, issue and manage statutory notices, ensuring accuracy, clarity and timely service

Attend consultation meetings and provide clear guidance to leaseholders on legal requirements, payment options and the scope of proposed works

Work closely with contractors, contract administrators and internal teams to ensure information is accurate, works are fully recoverable, and leaseholders are kept informed throughout the project

Visit blocks where required to verify works and support the preparation of Notices of Intention and Notices of Estimates

Maintain accurate records for all consultation and recharging activity, ensuring smooth project handover and correct calculation of leaseholder accounts

Calculate and issue major works invoices promptly, providing clear breakdowns and ensuring accuracy in all billing

Handle disputes and complaints professionally, aiming for early resolution and preparing evidence for County Court or Tribunal proceedings when required

Attend hearings to give evidence on behalf of the Council when necessary

Contribute to meeting service targets and maintaining high standards of customer service, safeguarding, and health and safety