Major Works & Dispute Resolution Officer

Carrington West; Essex; On-site; GBP 32,000 - 43,000; Full time

Job summary

Carrington West is recruiting an experienced Major Works & Dispute Resolution Officer to support a busy Home Ownership service. The role focuses on managing Section 20 consultations, recovering major works charges and resolving leaseholder disputes.

You will liaise with contractors and internal teams, prepare notices, calculate charges and maintain records, with hearings in County Court or FTT when required.

Qualifications

• Experience in leasehold, home ownership or major works for social housing.
• Strong knowledge of Section 20 consultation requirements and related acts.
• Understanding of Landlord and Tenant Act 1985 and leasehold legislation.
• Experience preparing statutory consultation notices and managing major works recharges.

Responsibilities

• Manage statutory Section 20 consultations for major works, ensuring full legislative compliance.
• Prepare and issue Notices of Intention and Notices of Estimates within statutory deadlines.
• Attend leaseholder consultations, providing guidance on proposed works, charges and payment options.
• Liaise with contractors, surveyors and internal teams to ensure accurate and recoverable major works costs.
• Undertake site visits to verify works and support consultation requirements.
• Calculate, apportion and issue major works invoices in accordance with lease terms.
• Maintain accurate consultation, billing and service charge records.
• Investigate and resolve leaseholder disputes, complaints and challenges to major works charges.
• Prepare evidence and attend County Court or First-tier Tribunal hearings when required.

Skills

Leasehold experience

Section 20 knowledge

Leasehold legislation

Statutory notices

Lease charge calculations

Contract administration

Dispute resolution

Litigation processes

Tools

Contracts knowledge

Job description

We are currently recruiting for an experienced Major Works & Dispute Resolution Officer to support a busy Home Ownership service. The role will focus on managing statutory Section 20 consultations, recovering major works charges and resolving leaseholder disputes, ensuring compliance with leasehold legislation.

The Role

• Manage statutory Section 20 consultations for major works, ensuring full legislative compliance.
• Prepare and issue Notices of Intention and Notices of Estimates within statutory deadlines.
• Attend leaseholder consultations, providing guidance on proposed works, charges and payment options.
• Liaise with contractors, surveyors and internal teams to ensure accurate and recoverable major works costs.
• Undertake site visits to verify works and support consultation requirements.
• Calculate, apportion and issue major works invoices in accordance with lease terms.
• Maintain accurate consultation, billing and service charge records.
• Investigate and resolve leaseholder disputes, complaints and challenges to major works charges.
• Prepare evidence and attend County Court or First-tier Tribunal hearings when required.

Key Requirements

• Experience within leasehold, home ownership or major works services in social housing.
• Strong knowledge of Section 20 consultation requirements and the Commonhold and Leasehold Reform Act 2002.
• Understanding of the Landlord and Tenant Act 1985 and relevant leasehold legislation.
• Experience preparing statutory consultation notices and managing major works recharges.
• Ability to interpret leases and calculate leaseholder service charge liabilities.
• Knowledge of building contracts, contract administration and payment applications.
• Experience resolving leaseholder disputes and service charge complaints.
• Understanding of County Court and First-tier Tribunal procedures.
• Experience working with contractors, legal teams and internal housing services.