Major Works And Dispute Resolution Officer

Fraser Edwards Recruitment; Harlow; Sur place; GBP 35 000 - 50 000; Plein temps

Résumé du poste

Fraser Edward Recruitment is recruiting on behalf of a social housing client for an experienced Major Works and Dispute Resolution Officer to join their Home Ownership Team in Harlow on a one-year contract. The role focuses on statutory consultation for major works, leaseholder recharges and dispute resolution, with emphasis on compliance, customer care and timely action.

You will work on-site four days a week, liaising with leaseholders, contractors and legal processes, and supporting hearings

Qualifications

• Knowledge of the Commonhold and Leasehold Reform Act 2002, especially statutory consultation.
• Understanding of Housing Act 1985 and amendments.
• Experience with building contract management and payment applications.
• Ability to read, interpret and explain leases.
• Experience resolving disputes and working with multiple organisations.
• Strong written and verbal communication and organisational skills.
• Professional, customer-focused approach to dispute resolution.

Responsabilités

• Lead statutory consultation processes for major works and support cost recovery from leaseholders.
• Prepare, issue and manage statutory notices within required timescales.
• Attend consultation meetings and explain works, requirements and payment options to leaseholders.
• Collaborate with contractors, contract admins and internal teams for accurate information and cost recovery.
• Undertake site visits to verify works and support Notices of Intention and Estimates.
• Maintain records of consultation, recharging and project activity for handovers and leaseholder accounts.
• Calculate and issue major works invoices with clear breakdowns.
• Manage disputes and complaints, seeking early fair resolutions.
• Prepare evidence for County Court or Tribunal proceedings and attend hearings.
• Contribute to service delivery targets and maintain high standards of customer care, safeguarding and health and safety.

Connaissances

Leasehold legislation

Contract management

Dispute resolution

Communication

Organisation

Court/trial experience

Description du poste

Fraser Edward Recruitment is delighted to be recruiting on behalf of a social housing client for an experienced Major Works and Dispute Resolution Officer to join their Home Ownership Team based in Harlow on an initial one-year contract, with the possibility of extension.

This is an excellent opportunity for a knowledgeable housing professional to play a key role in managing major works consultation, leaseholder recharges and dispute resolution, ensuring statutory compliance while delivering a fair, transparent and customer-focused service.

Please note that the successful candidate will be required to work on-site four days per week.

The Role

As Major Works & Dispute Resolution Officer, you will lead on statutory consultation processes relating to major works within blocks of flats, ensuring compliance with relevant legislation and supporting the recovery of eligible major works costs from leaseholders.

You will oversee the preparation and issue of statutory notices, liaise with leaseholders and contractors, manage recharging and invoicing activity, and resolve disputes and complaints promptly and professionally. You will also provide support with legal proceedings, including preparing evidence and attending court or tribunal hearings where required.

The successful candidate will combine strong technical knowledge of leasehold legislation and service charge consultation with excellent communication, organisational and problem-solving skills.

Key Responsibilities

• Lead statutory consultation processes for major works, ensuring legal compliance and supporting the recovery of costs from leaseholders.
• Prepare, issue and manage statutory notices accurately and within required timescales.
• Attend consultation meetings and explain proposed works, legal requirements and payment options clearly to leaseholders.
• Work collaboratively with contractors, contract administrators and internal teams to ensure accurate information, appropriate cost recovery and effective communication throughout projects.
• Undertake site visits to verify works and support the preparation of Notices of Intention and Notices of Estimates.
• Maintain accurate records of consultation, recharging and project activity to support effective handovers and the correct calculation of leaseholder accounts.
• Calculate and issue major works invoices promptly, ensuring charges are accurate and supported by clear breakdowns.
• Manage disputes and complaints professionally, seeking early and fair resolutions wherever possible.
• Prepare supporting documentation and evidence for County Court or Tribunal proceedings and attend hearings when required.
• Contribute to service delivery targets and maintain high standards of customer care, safeguarding and health and safety.

Experience You Will Bring

• Good knowledge of the Commonhold and Leasehold Reform Act 2002, particularly the statutory consultation requirements relating to service charges.
• Knowledge of the Housing Act 1985 and subsequent amendments.
• A good understanding of building contract management and applications for payment under building contracts.
• The ability to read, understand and interpret leases.
• Experience working collaboratively across organisations to resolve disputes and develop effective working relationships.
• Strong written and verbal communication skills, with the ability to explain complex information clearly to leaseholders and other stakeholders.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities and deadlines.
• A professional, customer-focused approach to complaint handling, negotiation and dispute resolution.