Major Incident Manager - Banking

JR United Kingdom; Exeter; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Major Incident Manager in Exeter with strong incident process skills. The ideal candidate should have experience in ITIL practices and a passion for delivering high-quality technology services. The role involves managing incidents, improving processes, and leading diverse teams to resolve complex technical issues.

Qualifications

• Experience with incident management and root cause analysis.
• Passionate about delivering high-quality technology services.
• Clear communicator experienced in leading diverse teams.

Responsibilities

• Own and improve Incident & Problem management processes.
• Manage high-priority incidents with proactive stakeholder communication.
• Facilitate root cause analysis of problem records.

Skills

Incident process skills

ITIL practices

Data analysis

Communication

Team leadership

Job description

Social network you want to login/join with:

Major Incident Manager - Banking, Exeter

Location: Exeter, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Major Incident Manager - Recent Banking experience

The client is looking for a strong Incident Manager with incident process skills.

The resource also supports the delivery of exciting backlogs.

About You:

• You're passionate and driven about delivering high-quality technology services.
• You're a clear and confident communicator and are used to leading diverse teams through the resolution of complex technical incidents.
• You keep the customer's impact of technical incidents front and centre.
• You're well versed in ITIL practices - and have qualifications in this space.
• You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
• You're used to working with data - spotting trends and taking proactive action to address their causes.

About The Role:

• Own, manage, and continually improve the Incident & Problem management policies, processes, and procedures.
• Manage and drive the progression of high-priority and escalated incidents - focusing on proactive stakeholder communication, technical progression, and SLA adherence.
• Facilitate root cause analysis of problem records using a variety of techniques.
• Use data, reporting, and trending to identify areas of recurring incidents to raise proactive problem records.