Major Incident Leader — Drive Fast IT Recoveries

Computacenter PLC; Nottingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Computacenter PLC is seeking a Major Incident Manager to lead end-to-end responses for critical UK IT services. You will coordinate technical resolver groups, suppliers and stakeholders to restore service quickly while minimising business impact.

In a fast-paced, collaborative environment, you will own incidents from identification through resolution, provide clear communications, drive continual service improvement and ensure governance across service management.

Qualifications

• Itil Foundation certification required, version 3 or later.
• Experience managing high-severity incidents with multiple teams and suppliers.
• Excellent written and verbal communication, engaging stakeholders at all levels.
• Ability to stay calm, organised and decisive under pressure.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead end-to-end management of major incidents, driving restoration and minimising business impact.
• Provide leadership during incident bridges and stakeholder calls.
• Coordinate technical resolver groups, support teams and third-party suppliers.
• Deliver timely, professional communications to customer and internal stakeholders.
• Manage escalations, risks and dependencies throughout the lifecycle.
• Ensure activities, decisions and actions are documented and facilitate post-incident reviews.

Skills

Incident management

ITIL Foundation

Stakeholder communication

Leadership

Problem solving

Service management

Job description

Computacenter PLC is seeking a Major Incident Manager to lead end-to-end responses for critical UK IT services. You will coordinate technical resolver groups, suppliers and stakeholders to restore service quickly while minimising business impact.

In a fast-paced, collaborative environment, you will own incidents from identification through resolution, provide clear communications, drive continual service improvement and ensure governance across service management.