Senior Major Incident Lead — IT Resilience & Recovery

Capgemini; Preston; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Capgemini in Preston, England, seeks a Major Incident Manager Lead to oversee end-to-end major incident, change and problem management for a portfolio of high-profile clients. This on-site role requires full-time office presence and a proactive, decisive leader who can coordinate cross-functional teams and drive rapid resolutions.

You will mentor MIMs, optimize incident practices, and deliver clear communication to stakeholders while maintaining rigorous documentation and SLA adherence in a

Qualifications

• Strong knowledge of ITIL processes, especially Major Incident, Change, Incident, Problem and Release management.
• ITIL Foundation certification (v4 or above) desirable.
• Proven ability to lead Major Incident Management end-to-end.
• Excellent communication and stakeholder management skills.
• Experience leading cross-functional teams in high-pressure environments.

Responsibilities

• Chair and drive all major incident bridge calls and recovery activities.
• Coordinate cross-functional teams and third parties to restore service.
• Produce major incident reports and post-incident reviews.
• Mentor MIMs and drive continual service improvement.
• Ensure documentation and SLAs are met.

Skills

ITIL processes

Major Incident Management

Change Management

Incident Management

Problem Management

Release Management

Stakeholder management

Communication skills

Job description

Capgemini in Preston, England, seeks a Major Incident Manager Lead to oversee end-to-end major incident, change and problem management for a portfolio of high-profile clients. This on-site role requires full-time office presence and a proactive, decisive leader who can coordinate cross-functional teams and drive rapid resolutions.

You will mentor MIMs, optimize incident practices, and deliver clear communication to stakeholders while maintaining rigorous documentation and SLA adherence in a