Incident and Problem manager

TRIA; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in consumer services is looking for an Incident and Problem Manager in Birmingham. This role involves end-to-end ownership of major incident response and problem management, ensuring minimal business impact and conducting root cause analysis. Candidates should demonstrate experience in global environments and have a strong understanding of ITIL processes. Excellent communication skills and the ability to lead cross-functional teams are essential for success in this position.

Qualifications

• Proven experience in a global environment.
• Excellent knowledge of ITIL processes.
• Experience leading incident bridges is required.
• Ability to communicate with senior stakeholders.
• Experience with distributed support teams.

Responsibilities

• Take end-to-end ownership of major incident response.
• Manage high-severity incidents to minimize impact.
• Drive root cause analysis to prevent recurrence.

Skills

Experience in global environment

Knowledge of ITIL

Leadership in incident management

Coordination with offshore teams

Excellent communication skills

Job description

Our client, a global leader in consumer services, is seeking an Incident and Problem Manager to take end-to-end ownership of major incident response and problem management across a complex, global technology landscape. Here you will be managing high-severity incidents, minimising business impact, and driving root cause analysis to prevent recurrence.

You’ll need to have experience working in a global environment as the central point of coordination. You’ll need to have previous experience leading processes from end to end and embedding problem management practices. You’ll need proven experience working with offshore support teams and have both excellent communication skills as well as knowledge of ITIL.

We’re looking to speak with candidates who possess:

• Proven experience within a global environment
• Excellent knowledge of ITIL processes
• Experience leading incident bridges, coordinating cross-functional technical teams, and communicating with senior stakeholders
• Experience working with offshore or distributed support teams
• Excellent communication skills are essential

If you meet some of the above requirements, please apply for more information.