Command Centre Operations Lead – Major Incident Response

Computacenter PLC; Warrington; On-site; GBP 70,000 - 95,000; Full time

Job summary

Computacenter PLC is seeking a high-impact operational leader to act as the primary Command Centre representative, directing the response to major incidents and ensuring rapid service restoration and business continuity. You will coordinate cross-functional teams and stakeholders, balancing risk, impact and priorities in a demanding, multi-supplier environment.

The role requires deep ITIL knowledge, experience with ServiceNow and monitoring tools, and the ability to remain calm under pressure

Qualifications

• Active SC clearance and willingness to undergo DV clearance if required.
• Experience in Service Operations, Major Incident Management or similar operational leadership role.
• Strong ITIL knowledge: Incident, Problem and Change Management.
• Experience using ServiceNow and operational monitoring tools.
• Broad understanding of enterprise infrastructure and dependencies.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the operational response to major incidents, service degradation and high-priority events.
• Coordinate technical teams and stakeholders to restore service and ensure business continuity.
• Assess business impact, operational risk and service priorities to support decision-making.
• Mobilise expertise and resources across Computacenter.
• Provide operational oversight across incidents, risks, changes and emerging issues.
• Support Major Incident Management, Problem Management and Root Cause Analysis activities.
• Work with customer stakeholders and suppliers in a multi-supplier environment.
• Use operational data and monitoring tools to identify opportunities for service improvement.

Skills

Active SC Clearance

Security clearance

Major Incident Management

Service Operations

ITIL

Stakeholder Management

Matrix leadership

SIAM environments

Tools

ServiceNow

Monitoring tools

Event management tools

Job description

Computacenter PLC is seeking a high-impact operational leader to act as the primary Command Centre representative, directing the response to major incidents and ensuring rapid service restoration and business continuity. You will coordinate cross-functional teams and stakeholders, balancing risk, impact and priorities in a demanding, multi-supplier environment.

The role requires deep ITIL knowledge, experience with ServiceNow and monitoring tools, and the ability to remain calm under pressure