Major & Complex Loss- Senior Loss Adjuster

Crawford & Company; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Crawford & Company seeks an experienced Major & Complex Loss Adjuster to manage high-value commercial claims (>£100k). The role is home-based with regular regional travel within the UK, requiring occasional overnight stays.

You will leverage deep technical knowledge to lead investigations and coordinate with multiple stakeholders to deliver exceptional client service. Ideal candidates will hold ACILA or similar qualifications, have senior adjusting experience, and be adept at navigating FSA

Qualifications

• ACILA or similar recognised designation with senior adjusting experience
• Extensive experience handling major/complex loss claims
• Willingness to travel regionally within the UK and occasionally overnight
• Solid understanding of regulatory requirements (FSA/TCF) and client SLA adherence
• Proficiency in MS Office and claim handling software

Responsibilities

• Manage a caseload of high-value commercial claims (>£100k) with complex loss elements
• Lead investigations, coordinate with Casualty/Liability teams and third parties
• Provide high-quality professional service and maintain strong client relationships
• Promote Crawford & Company services and ensure delivery against targets and SLAs

Skills

ACILA or similar

Frequent travel

Strong client service

Tools

MS Office

Job description

United Kingdom and 1 more (Remote)

Job Info

• Job Identification 5421
• Posting Date 11/02/2026, 02:47 PM
• Job Schedule Full time
• Locations GB The Hallmark Building , London, EC3M 5JE, GB (Remote)

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working

Qualifications

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage