Major & Complex Loss- Adjuster

Crawford & Company; Greater London; Remote; GBP 65,000 - 90,000; Full time

Job summary

Crawford & Company is seeking an experienced Major & Complex Loss Adjuster for the UK, based remotely with regional travel across offices. Manage a high-value commercial caseload (>£100k) involving material damage and business interruption, delivering expert loss adjustment and client service.

You will assess cases with thorough investigation, collaborate with Casualty/Liability teams and external parties, and lead a team to achieve targets while upholding DBS standards and regulatory

Qualifications

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets
• A full UK driving licence, with the willingness to travel to regional offices when required
• Due to the nature of our work, this role is subject to a satisfactory DBS check

Responsibilities

• Manage an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters
• Collaborate with Casualty/Liability team or local government and emergency services to deliver a high quality service
• Provide leadership to ensure targets are met and promote our ways of working
• Demonstrate foresight, ambition and tenacity to achieve successful outcomes for clients and the business
• Promote Crawford & Company’s product and approach to different stakeholders with professionalism

Skills

ACILA or similar

FSA procedures and TCF

Complex loss knowledge

Client SLA compliance

MS Office proficiency

Influence key personnel

Lead teams

Financial acumen

Travel willingness

Education

UK driving licence

Job description

• Locations GB The Hallmark Building , London, EC3M 5JE, GB (Remote)

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Qualifications

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage

Due to the nature of our work, this role is subject to a satisfactory DBS check