Insurance Claims Handler

Crawford & Company Adjusters (UK) Ltd; Glasgow; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Crawford & Company Glasgow is seeking an experienced Property Claims Handler to manage a portfolio from FNOL to settlement. You will work hybrid in Glasgow, liaising with policyholders, brokers and contractors to ensure timely, accurate claim processing.

You will review policy coverage, document claim records, and deliver a professional service that meets SLAs and KPIs. The role requires strong communication, organisation and a proactive, customer‑focused approach.

Qualifications

• Excellent communication and people skills essential.
• Strong organisational skills with ability to manage competing priorities.
• Proactive, customer‑focused approach with diligence and accuracy.
• Ability to work independently as well as part of a team.

Responsibilities

• Support Adjusters in managing a varied portfolio of property insurance claims.
• Deliver a professional end‑to‑end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
• Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
• Manage FNOL interactions, gathering key information and setting clear expectations with customers and stakeholders.
• Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
• Maintain accurate claim records and ensure service level agreements are met.

Skills

Communication

People skills

Organisational skills

Independent & collaborative work

Job description

• Locations 7th Floor, Glasgow, G2 5UB, GB (Hybrid)

Job Description

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities

• Support Adjusters in the management of a varied portfolio of property insurance claims.
• Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
• Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
• Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.
• Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
• Maintain accurate claim records and ensure service level agreements are met.

Qualifications

• Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.
• Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
• A positive, initiative‑taking and customer‑focused approach.
• Strong organisational skills with the ability to manage competing priorities effectively.
• High level of diligence and commitment to delivering quality outcomes.
• Ability to work both independently and collaboratively within a team environment.

Previous experience handling property claims, including domestic and/or commercial claims.

Understanding of policy coverage and claims investigation processes.

Experience of working within a customer service-driven environment.

Progress towards, or interest in obtaining, relevant insurance qualifications.

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we’re united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process

If you have an accommodation need, please [e-mail] soon as possible to make any reasonable adjustments.