Major & Complex Loss Adjuster

Burton Recruitment; City Of London; Remote; GBP 60,000 - 90,000; Full time

Job summary

Burton Recruitment is looking for an experienced Major & Complex Loss Adjuster to join a well-established UK loss adjusting firm. This home-based role handles technical, high-value commercial claims from instruction to settlement, including material damage and business interruption, with travel across the region.

You will own complex losses, collaborate with insurers, brokers and third parties, and ensure adherence to FCA requirements and TCF principles.

Qualifications

• Proven experience handling large property or complex claims at a senior adjusting level.
• ACILA or a similar qualification, with a desire to keep developing.
• Strong technical knowledge at major and complex loss level.

Responsibilities

• Manage a caseload of mainly commercial claims over £100k, often involving material damage and business interruption
• Deliver a high-quality, professional service to insurers, brokers and policyholders from instruction through to settlement
• Investigate claims in detail and produce clear, technically sound reports
• Handle high-profile, high-value incidents with confidence
• Work alongside other business streams and third parties, including liability teams, local government and emergency services
• Meet client SLAs, productivity and quality requirements
• Act as an ambassador for the business and help build its profile with clients
• Support and influence colleagues to deliver excellent service across a range of commercial settings

Skills

Large property claims

Complex losses

Senior adjusting level

Education

ACILA or equivalent qualification

Tools

MS Office

New technology adoption

Job description

Our client, a well-established UK loss adjusting firm, is looking for an experienced Major & Complex Loss Adjuster to join their growing team. The Major & Complex Loss team sits at the heart of the business. It handles the most technical and high-value claims, from flood damage leading to Business Interruption through to claims arising from catastrophic events.

This is a home-based role with regular travel across your region. It would suit an adjuster who enjoys owning complex losses from instruction to settlement and wants their technical judgement to carry real weight.

Key Responsibilities

• Manage a caseload of mainly commercial claims over £100k, often involving material damage and business interruption
• Deliver a high-quality, professional service to insurers, brokers and policyholders from instruction through to settlement
• Investigate claims in detail and produce clear, technically sound reports
• Handle high-profile, high-value incidents with confidence
• Work alongside other business streams and third parties, including liability teams, local government and emergency services
• Meet client SLAs, productivity and quality requirements
• Act as an ambassador for the business and help build its profile with clients
• Support and influence colleagues to deliver excellent service across a range of commercial settings

What We're Looking For

You'll be an experienced property adjuster who is used to complex losses and comfortable managing large claims at a senior level. Commercial material damage and BI experience is key.

• Proven experience handling large property or complex claims at a senior adjusting level
• ACILA or a similar qualification, with a desire to keep developing
• Strong technical knowledge at major and complex loss level
• Good understanding of the financial side of claims, including BI
• Sound knowledge of FCA requirements and TCF principles
• Confident with MS Office and new technology
• Full UK driving licence and willingness to travel
• This role is subject to a satisfactory DBS check

This is a great opportunity for an experienced adjuster to make their mark in a team that handles some of the most interesting work in the market. If that sounds like you, I'd love to hear from you.