Senior Loss Adjuster - Major & Complex Property Claims

Reed; Greater London; Remote; GBP 54,000 - 66,000; Full time

Job summary

Reed, a specialist insurance services organisation, is seeking an experienced loss adjuster to manage high net worth and complex property claims from instruction to settlement. The role involves liaising with policyholders, brokers and contractors within a dedicated complex loss team.

You will handle site visits, investigations and reporting, maintain high standards of technical accuracy and customer care, and work remotely with occasional out-of-hours duties.

Qualifications

• Experience handling complex property claims in loss adjusting or technical claims management.
• Strong knowledge of domestic property losses and building-related claims.
• Experience managing high-value or technically complex cases.
• Excellent written and verbal communication skills with strong report-writing ability.
• Strong investigative, analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional insurance qualifications, or active progress towards them, would be advantageous.
• Full UK driving licence.
• Home-based and remote working.
• Autonomy and ownership of a varied caseload.
• Exposure to complex and high-value property claims.
• Long-term career progression within a specialist insurance environment.

Responsibilities

• Manage a portfolio of high-value and complex property claims, including larger domestic and technical losses.
• Investigate the cause, extent and validity of claims, including site visits where required.
• Take ownership of claims throughout the full lifecycle, ensuring matters progress efficiently to resolution.
• Produce clear, accurate and professional reports, updates and correspondence.
• Liaise with insurers, brokers, policyholders, contractors and other stakeholders to maintain strong working relationships.
• Deliver consistently high standards of technical accuracy, service and customer care.
• Ensure all work is completed in line with internal procedures, client requirements and regulatory standards.
• Monitor service delivery against agreed performance measures and quality expectations.
• Work collaboratively with colleagues and technical specialists to achieve the best outcomes.
• Participate in an out-of-hours rota on a scheduled basis.

Skills

Complex property claims

High Net Worth experience

Report-writing

Analytical thinking

Excellent communication

Multi-priority management

UK driving licence

Remote working

Job description

An established specialist insurance services organisation is looking a new team member to carry out the loss adjusting of High Net Worth, Major Loss and other complex property claims including subsidence, as part of its complex loss team.

Salaried at £60,000 plus a generous benefits package, this is an excellent opportunity for an experienced property claims professional to manage high-value and technically challenging domestic property claims from instruction through to settlement.

You will work closely with policyholders, brokers, insurers and contractors to deliver strong technical outcomes alongside an excellent customer experience.

Day-to-day of the role

• Manage a portfolio of high-value and complex property claims, including larger domestic and technical losses.
• Investigate the cause, extent and validity of claims, including site visits where required.
• Take ownership of claims throughout the full lifecycle, ensuring matters progress efficiently to resolution.
• Produce clear, accurate and professional reports, updates and correspondence.
• Liaise with insurers, brokers, policyholders, contractors and other stakeholders to maintain strong working relationships.
• Deliver consistently high standards of technical accuracy, service and customer care.
• Ensure all work is completed in line with internal procedures, client requirements and regulatory standards.
• Monitor service delivery against agreed performance measures and quality expectations.
• Work collaboratively with colleagues and technical specialists to achieve the best outcomes.
• Participate in an out-of-hours rota on a scheduled basis.

Required skills & qualifications

• Previous experience handling complex property claims within loss adjusting or technical claims management.
• Strong knowledge of domestic property losses and building-related claims.
• Experience managing high-value or technically complex cases.
• Excellent written and verbal communication skills, with strong report‑writing ability.
• Strong investigative, analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and customer-focused approach to claims handling.
• Professional insurance qualifications, or active progress towards them, would be advantageous.
• Full UK driving licence.
• Home-based and remote working.
• Autonomy and ownership of a varied caseload.
• Exposure to complex and high-value property claims.
• Long-term career progression within a specialist insurance environment.