Maître D’ — Luxury Guest Experience Leader

Bamford Collection; Moreton; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Lunch 50% off up to £20

30% off Farm shop products

30% off Daylesford restaurants

60% off Bamford skincare

Private medical insurance

Pension scheme

Job summary

The Bamford Collection is seeking a Maître D' to lead front-of-house and elevate guest experiences at Daylesford venues in the UK. You will oversee the Order of Service across the Trough and Old Spot, training the team to deliver a genuine “surprise and delight” in every touchpoint.

You will mentor staff, manage service flow end-to-end, host lunch and dinner services, and uphold food safety and health standards. A luxury hospitality background and passion for guest satisfaction are essential.

Qualifications

• Previous experience in a hosting, reception, or guest-facing role within a hospitality environment.
• Proven ability to deliver exceptional customer service, ideally within a luxury or premium brand setting.
• A warm, friendly, and enthusiastic personality with a genuine passion for creating memorable guest experiences.

Responsibilities

• Own the delivery of the Daylesford Order of Service in the Trough & Legbar/Old Spot, ensuring every guest is wowed by our service.
• Provide exceptional guest journeys with product recommendations, provenance stories, allergen guidance and thoughtful interactions.
• Manage service flow from booking/arrival to departure, delivering delight, theatre and a premium experience.

Skills

Guest-facing experience

Exceptional customer service

Warm personality

Customer-focused

Attention to detail

Organisational skills

Team collaboration

Coaching/mentoring

Job description

The Bamford Collection is seeking a Maître D' to lead front-of-house and elevate guest experiences at Daylesford venues in the UK. You will oversee the Order of Service across the Trough and Old Spot, training the team to deliver a genuine “surprise and delight” in every touchpoint.

You will mentor staff, manage service flow end-to-end, host lunch and dinner services, and uphold food safety and health standards. A luxury hospitality background and passion for guest satisfaction are essential.