Luxury Guest Experience Assistant

Bamford Collection; Chipping Norton; On-site; GBP 35,818,000 - 39,950,000; Full time

Benefits offered by this job

Discounts on products, treatments, and

Local gym discounts

Padel Discount

Electric Car Scheme

Volunteering Days

Private Medical

Pension Scheme

Life Assurance

Mental Health Support

Job summary

The Bamford Collection’s The Wild Rabbit in the Cotswolds is seeking a General Assistant to ensure a warm, welcoming and meticulously kept environment for guests. You will help deliver high standards of service from arrival to departure, supporting the team across front-of-house operations.

Role emphasizes proactive guest assistance, attention to detail and a collaborative spirit within a luxury dining and hospitality setting.

Qualifications

• Previous experience in hospitality, cleaning, facilities, maintenance or a similar practical role is preferred.
• Experience of working within a luxury hotel, restaurant or other high‑quality guest environment is desirable.
• Strong attention to detail and an understanding of exceptional cleanliness and presentation standards.
• A genuine commitment to delivering excellent customer service.
• Ability to organise and prioritise scheduled duties while responding to changing operational needs.
• Ability to work efficiently, both independently and as part of a wider team.

Responsibilities

• Deliver warm, attentive and proactive service to all guests.
• Welcome guests and offer assistance without waiting to be approached.
• Complete the thorough morning preparation of The Wild Rabbit before guests arrive.
• Maintain the cleanliness and presentation of the bar, restaurant, reception, entrances and other public areas throughout the day.

Skills

Hospitality experience

Attention to detail

Customer service

Teamwork

Organised

Flexible / adaptable

Job description

The Bamford Collection’s The Wild Rabbit in the Cotswolds is seeking a General Assistant to ensure a warm, welcoming and meticulously kept environment for guests. You will help deliver high standards of service from arrival to departure, supporting the team across front-of-house operations.

Role emphasizes proactive guest assistance, attention to detail and a collaborative spirit within a luxury dining and hospitality setting.