Maintenance Service Coordinator – Scheduling & Admin Pro

Workshop Recruitment; Fareham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free parking onsite

Benefits package

Job summary

Fareham-based role in a busy maintenance and repairs team requires an organised administrator to coordinate operatives and subcontractors, manage appointments and keep systems up to date for an efficient, professional service.

This 12-month FTC calls for strong organisation, attention to detail and excellent communication, with the ability to work under pressure and use initiative. 8am-5pm, Fri-day off? 12-month fixed term contract; free parking onsite.

Qualifications

• Previous administration, coordination, scheduling or customer service experience.
• Good knowledge of Microsoft Word and Excel.
• Attention to detail and accurate data-entry skills.
• Strong organisational and communication skills.
• Ability to manage multiple priorities in a busy environment.
• Understanding of geographical areas and route planning.
• Ideally some knowledge of building maintenance or different trades.

Responsibilities

• Coordinating daily schedules for operatives and subcontractors.
• Allocating the right people to jobs based on skills, availability and location.
• Managing repair appointments and ensuring works are completed on time.
• Updating systems and maintaining accurate records.
• Managing shared inboxes and responding to customer and internal queries.
• Recording information from operatives, subcontractors and clients.
• Ordering materials and equipment when required.
• Supporting customer satisfaction surveys and monthly reporting.
• Identifying and escalating issues to the Service or Contract Manager.
• Supporting the team to deliver an excellent customer experience.

Skills

Administration

Coordination

Scheduling

Customer service

Attention to detail

Organisational skills

Communication skills

Multi-tasking

Route planning knowledge

Building maintenance knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Fareham-based role in a busy maintenance and repairs team requires an organised administrator to coordinate operatives and subcontractors, manage appointments and keep systems up to date for an efficient, professional service.

This 12-month FTC calls for strong organisation, attention to detail and excellent communication, with the ability to work under pressure and use initiative. 8am-5pm, Fri-day off? 12-month fixed term contract; free parking onsite.