Maintenance Service Coordinator

Drake Electrical Contractors Ltd; Chelmsford; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

On-site parking

Job summary

Drake Electrical Contractors Ltd is expanding and seeks a Maintenance Service Coordinator to manage a portfolio of commercial clients, acting as the link between customers and engineers to ensure smooth delivery from enquiry to completion.

You will coordinate engineers across London and the South East, keep clients informed, solve problems and ensure every detail is in place so jobs are delivered on time and to a high standard.

Qualifications

• Organised and proactive with strong time management.
• Excellent communication and relationship-building with clients and engineers.
• Highly computer literate and quick to learn new systems.
• Strong attention to detail and ownership mindset.

Responsibilities

• Manage a portfolio of commercial clients and coordinate works from enquiry to completion.
• Plan and schedule engineers to meet SLAs.
• Book works, order materials and access equipment.
• Keep clients informed throughout the workflow.
• Update portals and internal systems; maintain compliance records.

Skills

Organised

Communication

Relationship building

Computer literacy

Attention to detail

Ownership mindset

Job description

Join a brilliant team doing quality work, properly.

Are you the sort of person who naturally builds relationships, loves organising and enjoys making things happen?

We’re looking for someone who is organised, switched on and proactive to join our growing team as a Maintenance Service Coordinator. Our current Service Coordinator has recently been promoted, creating an exciting opportunity for someone to join a growing business where hard work, initiative and the right attitude are recognised and rewarded.

You’ll become the dedicated coordinator for your own portfolio of commercial clients, acting as the link between our customers and our engineers to ensure every job runs smoothly from enquiry through to completion.

This is a fast-paced, varied role where you’ll coordinate engineers across London and the South East, keep clients informed, solve problems, and make sure every detail is in place so jobs are delivered on time and to a high standard.

Success in this role comes from two things: exceptional organisation and the ability to build great relationships. You’ll enjoy speaking to people, quickly build rapport with clients and engineers, and won’t hesitate to pick up the phone to make things happen.

This vacancy has arisen because our current Service Coordinator has been promoted—a great example of the opportunities available as our business continues to grow.

What you’ll be doing

• Managing your own portfolio of commercial clients.
• Coordinating reactive and planned electrical works from enquiry through to completion.
• Planning and scheduling engineers while ensuring SLAs are achieved.
• Booking works, ordering materials and access equipment, and ensuring engineers have everything they need.
• Keeping clients informed throughout every stage of the workflow.
• Building strong working relationships with clients and engineers.
• Processing job paperwork, quotes and invoices in a timely manner.
• Updating client portals and internal systems.
• Helping maintain compliance, training and operational records.
• Identifying opportunities to improve processes and increase efficiency.
• Supporting the wider team and directors where required.

We’re looking for someone who:

• Thrives on being organised and keeping lots of moving parts under control.
• Can confidently prioritise multiple jobs and changing deadlines.
• Loves building relationships and enjoys speaking to people.
• Is confident picking up the phone and building rapport with clients and engineers.
• Learns quickly and is highly computer literate.
• Is articulate, professional and has excellent attention to detail.
• Takes ownership, thinks ahead and enjoys solving problems.
• Works well as part of a supportive team and genuinely cares about delivering excellent service.

This role probably isn’t for you if…

• You don’t enjoy speaking to people or building relationships.
• You prefer routine over variety.
• You struggle to adapt when priorities change.
• You’re happiest simply processing tasks rather than taking ownership and finding solutions.

What you’ll get

• A friendly, supportive team that genuinely enjoys working together.
• A varied role where no two days are the same.
• The opportunity to shape how we work as we continue to grow.
• Training, development and genuine career progression.
• A business where your ideas are valued and your contribution makes a real difference.

If you’re looking for more than just another administration role, and want to join a business where relationships, ownership and doing things properly matter, we’d love to hear from you.

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

About Drake Electrical

We’re a growing commercial electrical contractor delivering maintenance and small works across London and the South East.

We’re proud of the relationships we’ve built with our clients and believe great service comes from people who genuinely care, communicate well and take ownership. We use systems to support our work—but it’s our people who make the difference.

Our clients include main contractors, retail chains, offices, local authorities and hospitals, and we’re trusted because we do things properly, every time.