Service & Completion Coordinator

Recruitment Helpline Ltd; Sindlesham; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company car/allowance

25 days annual leave + bank holidays

Company pension scheme

Health insurance (AXA)

Job summary

Recruitment Helpline Ltd is seeking a Service & Completion Coordinator in Winnersh, Berkshire. You will coordinate planned preventative maintenance, reactive works and project close-out, working with Estimating, Operations and Contracts to build PPM proposals and fit-out quotations.

You will own the delivery of the maintenance programme and drive projects from Practical Completion to Final Completion. The role requires strong coordination and planning skills, experience in

Qualifications

• Experience in construction, maintenance, facilities management or project coordination.
• Strong planning, follow-up and organisational skills.
• Confident client and subcontractor communication.

Responsibilities

• Support Estimating with PPM scopes, programmes and subcontractor pricing during the fit-out tender stage.
• Help maintain pricing information and coordinate the handover of sold PPM agreements into delivery.
• Plan and arrange scheduled maintenance visits in line with each client programme.
• Coordinate specialist subcontractors, site access, permits and client requirements.
• Maintain service reports, certificates, schedules and compliance records.
• Coordinate reactive call-outs, monitor response times and keep clients updated.
• Own the post-PC snagging and close-out stage of projects.
• Maintain clear snag registers with clients and contracts manager, manage priorities and target dates.
• Coordinate project teams and subcontractors to complete outstanding works promptly.
• Arrange final inspections and maintain clear communication with the client.
• Drive Building Control approval, certification, O&M information and other final sign-offs.
• Escalate delays and remove obstacles preventing Final Completion
• Reduce the time between PC and FC while ensuring the client is satisfied
• Strong client satisfaction

Skills

Coordination

Planning

Stakeholder management

Record keeping

Commercial awareness

Client communication

Job description

Based in Winnersh, this permanent, full-time Service & Completion Coordinator role sits with a family-owned design and build specialist serving food, beverage and pharmaceutical manufacturers across the UK. The post-holder coordinates planned preventative maintenance, reactive works and project close-out, partnering with Estimating, Operations and Contracts to build PPM proposals and fit-out quotations before projects begin. They then own delivery of the agreed maintenance programme, driving schemes through to completion and travelling to UK sites as required.

Applicants need strong coordination, planning and stakeholder management skills, ideally within construction, M&E or maintenance. Salary is £50,000 to £60,000 per annum, dependent on experience.

Service & Completion Coordinator Location: Winnersh, Berkshire (RG41) with UK Site Travel Salary: Competitive Salary of £50,000 - £60,000 Per Annum – Depending on Experience Job Type: Permanent, Full Time

About the company

They are a family-owned turnkey design and build specialist delivering construction, mechanical and electrical solutions to food, beverage and pharmaceutical manufacturers across the UK.

The Role

The Service & Completion Coordinator will coordinate planned preventative maintenance (PPM), reactive maintenance and project close-out activities. Working with Estimating, Operations and Contracts, you will help build PPM proposals alongside fit-out quotations before projects commence, then take ownership of delivering the agreed maintenance programme and driving projects from Practical Completion (PC) to Final Completion (FC).

Key Responsibilities

PPM & Reactive Maintenance

• Support Estimating with PPM scopes, programmes and subcontractor pricing during the fit-out tender stage
• Help maintain pricing information and coordinate the handover of sold PPM agreements into delivery
• Plan and arrange scheduled maintenance visits in line with each client programme
• Coordinate specialist subcontractors, site access, permits and client requirements
• Maintain service reports, certificates, schedules and compliance records
• Coordinate reactive call-outs, monitor response times and keep clients updated

Project Completion & Snagging

• Own the post-PC snagging and close-out stage of projects
• Maintain clear snag registers with clients and contracts manager, manage priorities and target dates
• Coordinate project teams and subcontractors to complete outstanding works promptly
• Arrange final inspections and maintain clear communication with the client
• Drive Building Control approval, certification, O&M information and other final sign-offs
• Escalate delays and remove obstacles preventing Final Completion
• Reduce the time between PC and FC while ensuring the client is satisfied

Skills & Experience

• Experience in construction, maintenance, facilities management or project coordination
• Strong planning, follow-up and organisational skills
• Confident client and subcontractor communication
• Ability to manage multiple priorities and maintain accurate records
• Commercial awareness and confidence working with quotations
• Understanding of PPM, building services, snagging or construction handover is desirable

Benefits:

• Company car / allowance
• 25 days annual leave + bank holidays.
• Company pension scheme.
• Collaborative, hands-on working culture.
• Growth by Sharing bonus scheme upon completion of 6-month probationary period.
• AXA health insurance with optional family bolt-on.
• Standard pension contributions.

What Success Looks Like

• PPM visits delivered to programme
• Reactive issues coordinated and closed promptly
• Clear, accurate service records
• Snags actively driven to completion
• Building Control and final close-out information secured without unnecessary delay
• A shorter, controlled route from PC to FC
• Strong client satisfaction

The Person We Are Looking For

Energetic, pragmatic and purposeful. You take ownership, follow actions through, communicate clearly and find practical solutions. You will be comfortable coordinating different trades and keeping momentum when several parties are involved.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.