Maintenance Operations Administrator

Panda Ireland; Wirral; On-site; GBP 22,000 - 28,000; Full time

Job summary

Panda Ireland is seeking a highly organised Maintenance Administrator to support the Bromborough-based equipment maintenance operation. You will monitor the helpdesk, schedule work for engineers and subcontractors, and maintain records and invoices across 600+ items of equipment.

You will liaise with customers, manage purchase orders, generate quotations, and assist with supplier communications, ensuring safety and compliant service delivery.

Qualifications

• Previous experience in administration, coordination or maintenance-support roles.
• Experience planning and organising maintenance tasks or engineering workloads.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent customer service and communication skills.
• Strong attention to detail and a high level of data-entry accuracy.
• Confidence using Microsoft Office and CRM, ERP or maintenance-management systems.
• The ability to communicate clearly with customers, engineers, suppliers and colleagues at all levels.
• A resilient and flexible approach, with the ability to work under pressure.
• Evidence of recent training or continued professional development.

Responsibilities

• Plan and monitor monthly preventative maintenance schedules.
• Schedule work for internal engineers and external subcontractors.
• Monitor the Equipment Helpdesk and respond promptly to maintenance and breakdown requests.
• Liaise with customers regarding planned maintenance, repairs and outstanding work.
• Progress-chasing engineers and contractors until each issue has been resolved.
• Keep customers updated throughout the maintenance and repair process.
• Maintain accurate records of inspections, servicing, repairs and other maintenance activity.
• Updating AMCS and other internal systems accurately and promptly.
• Investigate outstanding work and minimise equipment downtime.
• Raising and processing customer and supplier purchase orders.
• Processing invoices and keeping customer and supplier accounts up to date.
• Producing quotations and supporting their progress through to approval.
• Ordering internal and external bins, parts and other consumables.
• Producing and processing equipment training certificates.
• Updating customer and supplier portals.
• Supporting equipment mobilisations alongside the Equipment Maintenance Manager.
• Building effective relationships with customers, account managers, sales teams, engineers, suppliers and contractors.
• Ensuring safety, compliance, cost control and customer service remain central to all activity.

Skills

Maintenance administration

Maintenance planning

Customer communication

Data entry accuracy

MS Office

Tools

CRM systems

ERP systems

AMCS software

Job description

Panda Ireland is seeking a highly organised Maintenance Administrator to support the Bromborough-based equipment maintenance operation. You will monitor the helpdesk, schedule work for engineers and subcontractors, and maintain records and invoices across 600+ items of equipment.

You will liaise with customers, manage purchase orders, generate quotations, and assist with supplier communications, ensuring safety and compliant service delivery.