Maintenance Helpdesk Coordinator

Beauparc; Bromborough; Remote; GBP 26,000 - 34,000; Full time

Job summary

Panda is seeking a highly organized Maintenance Administrator to support the day-to-day coordination of our equipment maintenance operation in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from the initial request through to completion.

The role requires accurate records, processing quotations and invoices, ordering equipment and consumables, and providing administrative support during customer mobilisations.

Qualifications

• Previous administration, coordination or maintenance-support experience.
• Experience planning maintenance tasks or engineering workloads.
• Strong organisational skills and ability to manage competing priorities.
• Proactive approach to following up outstanding work and resolving problems.
• Excellent customer service and communication skills.
• Strong attention to detail and data-entry accuracy.
• Confidence using Microsoft Office and CRM, ERP or maintenance-management systems.
• Ability to communicate clearly with customers, engineers, suppliers and colleagues at all levels.

Responsibilities

• Help plan and monitor monthly preventative maintenance schedules.
• Schedule work for internal engineers and external subcontractors.
• Monitor the Equipment Helpdesk and respond promptly to maintenance and breakdown requests.
• Liaise with customers regarding planned maintenance, repairs and outstanding work.
• Progress-chase engineers and contractors until each issue has been resolved.
• Keep customers updated throughout the maintenance and repair process.
• Maintain accurate records of inspections, servicing, repairs and other maintenance activity.
• Updating AMCS and other internal systems accurately and promptly.
• Investigate outstanding work and help minimise equipment downtime.
• Raising and processing customer and supplier purchase orders.
• Processing invoices and keeping customer and supplier accounts up to date.
• Producing quotations and supporting their progress through to approval.
• Ordering internal and external bins, parts and other consumables.
• Producing and processing equipment training certificates.
• Updating customer and supplier portals.
• Supporting equipment mobilisations alongside the Equipment Maintenance Manager.
• Building effective relationships with customers, account managers, sales teams, engineers, suppliers and contractors.
• Ensuring safety, compliance, cost control and customer service remain central to all activity.

Job description

Panda is seeking a highly organized Maintenance Administrator to support the day-to-day coordination of our equipment maintenance operation in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from the initial request through to completion.

The role requires accurate records, processing quotations and invoices, ordering equipment and consumables, and providing administrative support during customer mobilisations.