Maintenance Manager: Lead Planned Maintenance & Service Excellence

Housing Plus Group; Shrewsbury; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

25 days holiday

Contributory pension

Eye care vouchers

Cycle to work

Job summary

Housing Plus Group is seeking a Maintenance Manager in Shrewsbury to lead the Planned Maintenance team across essential repairs and improvements. The role focuses on delivering safe, efficient, and customer-focused services with strong leadership and data-driven decision-making.

You will work across planned maintenance, customer contact operations and responsive repairs, driving performance and service quality.

Qualifications

• Experience leading planned maintenance teams.
• Strong data analysis and performance improvement skills.
• Ability to work across customer contact and repair services.

Responsibilities

• Lead Planned Maintenance teams to deliver programmes with high quality.
• Oversee Customer Contact Centre Operations for service delivery.
• Lead Responsive Repairs with a focus on right-first-time outcomes.

Skills

Leadership

Data-driven decisions

Relationship building

Problem solving

Safety compliance

Job description

Housing Plus Group is seeking a Maintenance Manager in Shrewsbury to lead the Planned Maintenance team across essential repairs and improvements. The role focuses on delivering safe, efficient, and customer-focused services with strong leadership and data-driven decision-making.

You will work across planned maintenance, customer contact operations and responsive repairs, driving performance and service quality.