Maintenance manager

The Wrekin Housing Group Limited; Shrewsbury; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

25 days holiday

Contributory pension

Eye care vouchers

Cycle to work

Job summary

Housing Plus Group is seeking a Maintenance Manager in Shrewsbury to lead the Planned Maintenance team across essential repairs and improvements. The role focuses on delivering safe, efficient, and customer-focused services with strong leadership and data-driven decision-making.

You will work across planned maintenance, customer contact operations and responsive repairs, driving performance and service quality.

Qualifications

• Experience leading planned maintenance teams.
• Strong data analysis and performance improvement skills.
• Ability to work across customer contact and repair services.

Responsibilities

• Lead Planned Maintenance teams to deliver programmes with high quality.
• Oversee Customer Contact Centre Operations for service delivery.
• Lead Responsive Repairs with a focus on right-first-time outcomes.

Skills

Leadership

Data-driven decisions

Relationship building

Problem solving

Safety compliance

Job description

The following content displays a map of the jobs location - Shrewsbury

Job Reference wrekinhousinggroup/TP/15671/901

Number of Positions:

2

Contract Type:

Full Time / Permanent

£46,256 per annum

Working Hours:

36

Location:

Shrewsbury

Closing Date:

11/11/2026

Job Category:

Managed Services Unit

Region / Division:

Group

Business Unit:

Customer Experience

Job Introduction

Job Title: Maintenance Manager

Salary: £46,256.26per annumplus essential car user allowance

Location: Shrewsbury

Hours: 36 hours per week

Contract: Permanent

Lead Change. Deliver Excellence. Shape the Future of Maintenance.

At Housing Plus Group, we're transforming the way we deliver repairs and maintenance services to 80,000 customers across our communities.

We're looking for exceptional Maintenance Managers to join our growing leadership team. Our managers work across a range of operational services including Planned Maintenance , Customer Contact Centres, and Responsive Repairs, bringing together people, performance and customer service to deliver outstanding outcomes.

Each role has a different operational focus, so today we're looking for experienced leaders to work within the Planned Maintenance team with transferable skills, fresh ideas and a passion for delivering exceptional services. Whether your background is in operational delivery, planned works, repairs, customer operations or service improvement, if you're an inspiring leader who enjoys making a difference, we'd love to hear from you.

What you'll be doing

As a Maintenance Manager, you'll provide visible leadership across the Planned Maintenance Team, ensuring safe, efficient and customer-focused services are delivered every day.

However, you will primarily work across the Planned Maintenance Team. That said, our Maintenance Managers possess the skills, knowledge and experience to operate across Customer Contact Centre Operations and Responsive Repairs when business needs require it.

• Planned Maintenance – Leading teams delivering planned maintenance programmes, working in partnership with Responsive Repairs colleagues to deliver planned-on-demand works where they provide the most appropriate solution, ensuring a seamless customer journey, high-quality outcomes and value for money.
• Customer Contact Centre Operations – leading service delivery, turning operational insight into action by analysing performance, challenging inefficiencies, improving right-first-time delivery and bringing together maintenance, fleet, supply chain and support teams to deliver outstanding services.
• Responsive Repairs – Leading and developing a dispersed maintenance team, working collaboratively with Housing and wider organisational teams to deliver responsive, customer-focused repairs while maximising right-first-time completion and service performance.

A successful Maintenance Manager will:

• Lead, inspire and develop high-performing teams.
• Drive operational performance through data and insight.
• Build strong relationships across Housing, Property, Estates and Customer Services.
• Solve problems, make informed decisions and continually improve the service.
• Champion safe working, compliance and quality.

Who we are looking for:

We know the best leaders don't all follow the same career path.

You may already be leading responsive repairs, planned maintenance, customer operations, property services or another operational service where people, performance and customer experience are at the heart of what you do.

We're looking for someone who:

• Leads with energy, integrity and accountability.
• Inspires and develops people to achieve their best.
• Can adapt quickly to different operational environments.
• Uses data and insight to improve performance.
• Makes sound commercial and operational decisions.
• Thrives in a fast-paced environment where no two days are the same.
• Builds collaborative relationships across teams and services.
• Puts customers at the centre of every decision.

Please see the job description for the full list of essential and desirable criteria.

What we can offer you

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see ourHPG Benefitspage for more information.

About us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

Our Inclusive Culture

The Housing Plus Group is an inclusive employer committed to supporting all employees.We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.