Facilities Site Manager

Pinnacle Group; Greenhithe; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Car/Car Allowance

Electric Vehicle Scheme

Job summary

Pinnacle Group is seeking a proactive Site Manager to lead the on-site caretaking team and oversee subcontractors at Ebbsfleet Academy. You will ensure facilities are safe, well maintained and fully operational, with a focus on Health & Safety compliance and a welcoming environment for all site users.

With a strong Facilities Management background, you will manage internal and external teams, monitor KPIs and SLAs, and drive service excellence in a Public Sector/PFI context.

Qualifications

• At least 3 years of facilities/site management experience in a challenging environment.
• Strong understanding of statutory regulations and compliance.
• Experience managing contractors through KPI and SLA to achieve high performance.
• Excellent written and verbal communication skills.
• Ability to manage own workload and prioritise effectively.

Responsibilities

• Lead, motivate and support a team of FM staff and subcontractors on day‑to‑day service delivery.
• Delegate Planned Preventative Maintenance and reactive duties; monitor completion and Helpdesk closure.
• Proactively manage site teams under contract project agreements and KPIs.
• Ensure Service Failure Points are minimised and align with contract requirements.
• Audit caretaking services and report in line with contract obligations.
• Oversee Hard Services delivered in-house or by contractors; manage on-site coordination.

Skills

FM leadership

Site management

Contractor management

Health & Safety

KPI/SLA delivery

Communication

Job description

Pinnacle Group are looking for a proactive and experienced Site Manager to lead our Caretaking team and oversee on-site Sub-Contractors at Ebbsfleet Academy. This pivotal role ensures that both internal and external school facilities are fully operational, safe, and visually well-maintained. You’ll be responsible for delivering high standards of service, ensuring Health & Safety compliance, and maintaining a welcoming environment for all users of the site.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently - helping our clients create spaces that work for everyone.

The ideal candidate will be a proactive and experienced Facilities Management professional with a proven track record in site management, ideally within a Public Sector or PFI environment. They will possess a strong understanding of statutory compliance, demonstrate the ability to effectively manage contractors against KPIs and SLAs, and have excellent leadership skills to motivate and support both in-house teams and subcontractors.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Lead, motivate and support a team of FM staff and sub-contractors in the day-to-day FM service delivery, which includes cateringand cleaning services.
• Delegate PPM and reactive duties within the remit of the caretaking team. Monitor satisfactory completion and Helpdesk closure.
• Proactively manage the site teams through self-monitoring performance requirements as laid down within the contract project agreements.
• Assist in achieving all the KPI’s as detailed within the contract project agreements for all FM service delivery ensuring that Service Failure Points are at an absolute minimum.
• Audit caretaking services and report in-line with contract requirements
• Local management of all Hard Services delivered either in-house or by contractors -effective management of contractors on site
• Ensure compliance with all relevant statutory requirements and always liaise with the PPM co-ordinator to ensure nothing is missed.
• Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.

Key Requirements:

• At least 3 years of Facilities/site Management experience within a challenging environment is essential, preferably within the Public Sector or PFI environment.
• Have a good understanding of current statutory regulations and compliance.
• Demonstrable experience in managing contractors through KPI’s and SLA’s to achieve high performance
• Excellent written and verbal communication skills
• Able to manage own workload and prioritise where necessary

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme