Maintenance Help Desk & Procurement Coordinator

Langdon; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

21 days holiday + bank holidays

Pension scheme

Blue Light Card discounts

Eyecare benefits

Long service recognition

Season ticket loan

Employee Assistance Programme

Career development opportunities

Job summary

Langdon is seeking a Maintenance Support Administrator in London to oversee the Help Desk, coordinate maintenance tasks and manage contracts. The role requires strong IT skills, attention to detail and the ability to work independently or as part of a team.

Applicants should have helpdesk experience, a trade background, and excellent communication skills. The position offers 36 hours per week, a full-time schedule, and a competitive salary in London.

Qualifications

• Experience with helpdesk operations and managing service requests.
• Ability to determine required goods, services and equipment for the organisation.
• Excellent communication and relationship-building skills.
• Strong analytical thinking and problem-solving under pressure.

Responsibilities

• Oversee the Help Desk and assign reactive maintenance work orders.
• Ensure accurate job paperwork and provide maintenance KPI and SLA reports.
• Keep maintenance contracts up to date in the CAFM system.
• Maximise CAFM system use and suggest improvements.
• Liaise with contractors to ensure timely closure of work orders.
• Monitor, control and track stock with Estates team.
• Assist in sourcing, negotiating supplier terms, and managing supplier contracts.
• Maintain strong vendor relationships and follow up on delays.

Skills

Help desk

Trade background

Communication

Analytical thinking

Attention to detail

Prioritisation

Teamwork

Tools

CAFM system

Microsoft Office

Job description

Langdon is seeking a Maintenance Support Administrator in London to oversee the Help Desk, coordinate maintenance tasks and manage contracts. The role requires strong IT skills, attention to detail and the ability to work independently or as part of a team.

Applicants should have helpdesk experience, a trade background, and excellent communication skills. The position offers 36 hours per week, a full-time schedule, and a competitive salary in London.