Maintenance Coordinator

Pinnacle Group Limited; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Maintenance Coordinator to enhance the delivery of maintenance services across schools. This full-time, office-based role involves acting as the first point of contact for maintenance requests, ensuring high levels of customer satisfaction, and managing service requests through a CAFM system. The ideal candidate will possess strong IT skills, attention to detail, and the ability to work under pressure. Join a values-driven organization that prioritizes employee development and offers a range of benefits, including flexible working arrangements and additional leave packages.

Benefits

Maternity/Paternity Packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Qualifications

• Proven experience in a similar role with a focus on customer service.
• Strong IT skills and ability to manage service requests effectively.

Responsibilities

• Support delivery of planned and reactive maintenance across multiple sites.
• Log and manage service requests in the CAFM system efficiently.

Skills

Customer Service

Attention to Detail

IT Skills (MS Word, Excel, PowerPoint, Outlook)

Ability to Work Under Pressure

Tools

CAFM System

Job description

Pinnacle Group are looking for an experienced Maintenance Coordinator to help support the delivery of planned and reactive maintenance across 7 schools in Swindon. The Helpdesk Operative will be the first ‘point of contact’ for a high-profile contract receiving communication via email, telephone or face-to-face for all areas of hard and soft services.

You will be joining our Total FM Team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

This is a full time, office-based role offering 8-hour shifts between 7am - 6pm, Monday - Friday.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• To help support the delivery of planned and reactive maintenance.
• To receive and action direct telephone and email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner.
• To log, update, close or cancel jobs in our CAFM system (Reactive and Planned) – including monitoring open events.
• To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service.
• To assist with the administration of sub-contractors and suppliers.
• To provide a high level of customer service to clients.
• Prepare any required reports generated from the CAFM systems.
• Raising PO’s and Invoicing on the contract.
• To chase internal and external persons responsible for outstanding works requests on the helpdesk.
• Assist in compiling information from various service lines for monthly reports.

Key requirements:

• Proven experience within a similar role.
• Experience of working to and monitoring of contractual SLA’s and KPI’s under pressure.
• Good IT skills including MS Word, Excel, PowerPoint, and Outlook.
• Ability to work and prioritise under pressure.
• Thorough attention to detail.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme