Guest Services Manager at Pennyhill Park

Exclusivepeople; Bagshot; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Services Manager to lead a passionate team at a luxury hotel. This exciting role involves ensuring every guest has a memorable experience from arrival to departure. You will set high standards for service and presentation, coach your team, and collaborate with other departments to maintain operational excellence. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to make a significant impact and grow your career in an inspiring setting.

Qualifications

• Experience in guest services management with a focus on hospitality.
• Strong leadership skills to motivate and develop a team.

Responsibilities

• Lead day-to-day operations of the Guest Services team.
• Ensure high standards of guest care and service delivery.
• Act as the main point of contact for guests.

Skills

Guest Services Management

Team Leadership

Customer Service

Coaching and Mentoring

Education

Hospitality Management Degree

Job description

Guest Services Manager at Pennyhill Park

Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
Competitive salary plus fantastic benefits
Closing Date: 06th June 2025

In a Nutshell

A very rare opportunity has arisen atPennyhill Park. We are actively seeking aGuest Services Manager who’ll report into the Front Office Manager and will lead, motivate and inspire the Guest Services team to ensure that every guest and visitor has a memorable stay.

They say first and last impressions count – and in this role, you’ll be responsible for both. From the moment guests arrive to the moment they leave, you'll be at the heart of their experience – delivering warm welcomes, heartfelt goodbyes, and seamless stays. Whether it’s a check-in, a room upgrade, a special request, or simply a warm conversation – you’ll ensure that every guest journey is effortless and memorable.

If this sounds like the perfect role for you, keep reading and apply today!

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Lots to do, but lots of fun

As our new Guest Services Manager, you’ll report into the Front Office Manager and will be responsible for:

• Leading the day-to-day operations of our Guest Services team to deliver a seamless guest experience.

• Setting and maintaining high standards of guest care, team presentation, and service delivery across all touchpoints.

• Acting as the main point of contact for guests, managing check-in/check-out procedures, room allocations, and special requirements.

• Coaching, mentoring, and developing the Guest Services team through hands-on leadership, feedback, coaching and training.

• Ensuring public areas and guest-facing spaces are immaculate and always guest-ready.

• Supporting the wider hotel management team with operational standards, team motivation, and cross-department collaboration.

• Carry out Duty Management shifts as and when required

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!

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