Maintenance Controller — Hybrid, Property & Tenant Support

Touchstone; Bath; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary review

Training and development

Discounts and offers

Job summary

Touchstone Bath is recruiting a Maintenance Controller on a Fixed Term basis, reporting to the Operations Manager. The role is on site with hours Monday to Thursday 9am–5.30pm and Friday 9am–5pm; after training it offers hybrid work (3 days at home).

You will proactively manage maintenance for a portfolio of properties, triage issues to the right contractors, and liaise with tenants, landlords and the client to resolve queries promptly, while ensuring timely supplier payments and compliance.

Qualifications

• Property management experience is preferred for this role; training will be provided.
• Strong background in customer service and IT packages; able to work with multiple stakeholders.

Responsibilities

• Proactively manage maintenance for a portfolio of properties to meet client, company and statutory requirements.
• Triages maintenance issues and assigns to the correct contractor.
• Liaise with tenants, contractors, landlords and the client to resolve queries promptly.
• Pay suppliers invoices promptly.

Skills

Customer Service Experience

Good IT skills

Stakeholder engagement skills

Time management

Experience of working within a fast pa

Tools

IT packages

Job description

Touchstone Bath is recruiting a Maintenance Controller on a Fixed Term basis, reporting to the Operations Manager. The role is on site with hours Monday to Thursday 9am–5.30pm and Friday 9am–5pm; after training it offers hybrid work (3 days at home).

You will proactively manage maintenance for a portfolio of properties, triage issues to the right contractors, and liaise with tenants, landlords and the client to resolve queries promptly, while ensuring timely supplier payments and compliance.