Maintenance Controller ( Fixed Term)

Touchstone; Bath; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary review

Training and development

Discounts and offers

Job summary

Touchstone Bath is recruiting a Maintenance Controller on a Fixed Term basis, reporting to the Operations Manager. The role is on site with hours Monday to Thursday 9am–5.30pm and Friday 9am–5pm; after training it offers hybrid work (3 days at home).

You will proactively manage maintenance for a portfolio of properties, triage issues to the right contractors, and liaise with tenants, landlords and the client to resolve queries promptly, while ensuring timely supplier payments and compliance.

Qualifications

• Property management experience is preferred for this role; training will be provided.
• Strong background in customer service and IT packages; able to work with multiple stakeholders.

Responsibilities

• Proactively manage maintenance for a portfolio of properties to meet client, company and statutory requirements.
• Triages maintenance issues and assigns to the correct contractor.
• Liaise with tenants, contractors, landlords and the client to resolve queries promptly.
• Pay suppliers invoices promptly.

Skills

Customer Service Experience

Good IT skills

Stakeholder engagement skills

Time management

Experience of working within a fast pa

Tools

IT packages

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities.

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK.

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage.

So, what are you waiting for? Join aCommunitythat cares about you!

More aboutthe team

We are looking to recruitaMaintenance Controller on a Fixed Term basis. Reporting to the Operations Manager, this is a great opportunityto join a growing area of the business.

This role is based on site at Touchstone Bath.The working hours are Monday to Thursday 9am – 5.30 and Friday 9am – 5pm. Afteran initialperiod of training (1 month) this role offers hybrid working (3 days at home).

More about your role

You will have to proactively manage the Maintenance aspect of a portfolio of properties ensuring that client,companyand statutory requirements are always met. You ensure that all maintenance issues are triagedin a timely mannerto the correct contractor whois responsible forrectifying the problem

Part of yourrolewillinvolve you liaising with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently and to pay suppliers invoices promptly.

Formoreinformationplease download our job profile available on our website.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check ismandatory for this position.

More about you

Property management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have astrongbackground in customer service, be comfortable using various IT packages and havea track recordof working with various stakeholders.

Experience / Skills:

• Customer Service Experience,
• Good IT skills,
• Stakeholder engagement skills,
• Time management,
• Experience of working within a fast pacedenvironment.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Competitive salary, with a salary review yearly
• Training and development
• Extraperksincluding huge discounts and offers from shops, cinemas and much more.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls