Maintenance Controller

Places for People; Bath; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Training and development

Discounts and offers

Flexible hours

Job summary

Places for People in Bath is seeking a Maintenance Controller to proactively manage maintenance across a portfolio of properties. Reporting to the Operations Manager, you will triage issues, coordinate with contractors and suppliers, and ensure compliance with client and statutory requirements.

After a month of training, the role offers hybrid working (3 days at home) with on-site hours Monday to Thursday 9am–5:30pm and Friday 9am–5pm, focusing on delivering safe, well-maintained communities and

Qualifications

• Customer service experience is essential.
• Strong IT skills with the ability to work across multiple systems.
• Proven stakeholder engagement and communication abilities.

Responsibilities

• Proactively manage the maintenance of a portfolio of properties.
• Triage issues and assign to the correct contractor for resolution.
• Liaise with tenants, landlords and clients; ensure timely supplier payments.

Skills

Customer Service

IT Skills

Stakeholder engagement

Time management

Fast-paced environment

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

So, what are you waiting for? Join a Community that cares about you!

More About The Team

We are looking to recruit a Maintenance Controller on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at Touchstone Bath. The working hours are Monday to Thursday 9am – 5.30 and Friday 9am – 5pm. After an initial period of training (1 month) this role offers hybrid working (3 days at home).

More About Your Role

You will have to proactively manage the Maintenance aspect of a portfolio of properties ensuring that client, company and statutory requirements are always met. You ensure that all maintenance issues are triaged in a timely manner to the correct contractor who is responsible for rectifying the problem.

Part of your role will involve you liaising with tenants, contractors, landlords and the client to ensure queries are completed promptly and efficiently and to pay suppliers invoices promptly.

For more information please download our job profile available on our website.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.

More About You

Property management experience is preferred for this role however it is not essential as training will be provided. The ideal applicant will have a strong background in customer service, be comfortable using various IT packages and have a track record of working with various stakeholders.

Experience / Skills

• Customer Service Experience,
• Good IT skills,
• Stakeholder engagement skills,
• Time management,
• Experience of working within a fast paced environment.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.