Customer Advisor - Fixed Term

Touchstone Group Ltd; Bath; On-site; GBP 21,000 - 26,000; Full time

Job summary

Places for People in Bath is hiring a Customer Advisor on a fixed-term contract until July 2027. Reporting to the Operations Manager, this on-site role requires 37 hours per week with some training days in the Bath offices.

You will deliver excellent customer service, support leasing activity, and handle day-to-day operations. Duties include liaising with customers on renewals, negotiating rents, and renewing tenancies, plus market research and administering applications.

Qualifications

• Experience in a similar role such as receptionist.
• Experience with administrative tasks.
• Proficient MS Word/Excel/Teams.

Responsibilities

• Ensure high-quality customer experience and provide administrative support for leasing activities and daily operations.
• Liaise with customers on renewals, negotiate rents and renew tenancies; conduct market research and support applications.

Skills

Reception experience

Administrative tasks

MS Word

MS Excel

Attention to detail

Communication skills

Tools

MS Teams

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

So, what are you waiting for? Join a Community that cares about you!

More about the team

The role is FTC until July 2027

We are looking to recruit a Customer Advisor on a Fixed Term basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at Touchstone Bath, it will be working 37 hours per week working 1 day per week at our offices in Bath. You will be required to spend more days in the office during the training period.

More about your role

On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations.

In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies you will also conduct regular market research and provide admin support to ensure applications are completed correctly.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

The ideal candidate will have previously worked in a similar role.Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.

Experience & Skills

• Experience working in a similar role (Receptionist, Front of House etc)
• Experience conductingadministrative tasks,
• Familiarity working with MS packages such as Word, Teams and Excel,
• Strong attention to detail,
• Excellentcommunication skills.

What's next?

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

WE understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities