Customer Support Coordinator

Places for People; Beeston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions 7%

35 days annual leave

Health cashback up to £500

2% bonus

Training and development

Staff discounts

Job summary

Places for People seeks a Customer Support Coordinator to join our Finchley team, delivering housing support to residents with complex needs. The role involves building relationships, coordinating care, and ensuring a high standard of service across the scheme.

You will work closely with customers, colleagues and external agencies, providing person-centred support and assisting with appointments, activities and daily living tasks. DBS check is mandatory; comprehensive training will be provided.

Qualifications

• A confident IT user and good communicator
• Experience working with potentially challenging situations is valued
• DBS check is mandatory for this position

Responsibilities

• Promote independence and community integration for residents
• Support customers to attend appointments and participate in activities
• Maintain scheme admin, reviews and support plans
• Collaborate with colleagues, families and professionals for the benefit of customers
• Carry out risk assessments and health and safety monitoring

Skills

IT literacy

Communication skills

Influencing skills

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We are looking for a Customer Support Coordinator to join our team to work across our scheme to support Customers who have a range of needs. This vacancy is a Fixed Term Contract. Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes.

You will be working closely with our Customers to develop and deliver support and intensive housing management services to vulnerable people within our autism service in Finchley which supports 10 service users who have their own independent self-contained flats.

The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard.

You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.

• Promote choice, independence, integration within the local community and development of skills
• Support our Customers as individuals to achieve their personal goals helping them to take part in a wide range of interests and activities such as shopping trips, arts and crafts and days out
• provide support to Customers to make and attend appointments where necessary.
• keep up to date with all admin work including emails, reviews and support plans.
• work with colleagues, families (where applicable) and other professionals for the benefit of our Customers.

This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

Please note that this role operates on a 7day work rota which will include some night duties. There will be an additional sleep allowance of £9.21 per hour paid for this.

More about you

Here at Places for People we are looking for someone who is asspirited as we, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.

A Customer Support Coordinator this is a rewarding position – responsible for building relationships and trust with the people we support who have autism. Our Customers are very independent and your duties are varied, and no two days will be the same.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced with Barring check is mandatory for this position.

You don't need previous experience in the role, we'll provide you with all the training you need including supporting you to gain a recognised qualification in Health and Social Care.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.