Maintenance Assistant

Thefellowshouse; Cambridge; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive salary package

Go Hilton Travel Programme

50% F&B Discount at Hilton Hotels

Staff meals and hot drinks on shift

Career development

Learning & development opportunities

Job summary

The Fellows House Cambridge is seeking a reliable Maintenance Assistant to support the hotel's maintenance team with general repairs and day-to-day upkeep throughout the property. Ideal candidates are hands-on, take pride in their work, and are comfortable with basic plumbing, carpentry, and electrical tasks.

UK work entitlement is required; previous hotel or hospitality experience is desirable but not essential.

Qualifications

• Proactive and flexible individual with a positive attitude.
• Excellent communication and customer service mindset.
• Willingness to work with hotel teams across departments.
• Able to work independently and as part of a team.
• Comfortable using common hand and power tools.

Responsibilities

• Carry out general handyman and minor maintenance works throughout the hotel.
• Perform basic repairs to bedrooms, public areas, offices, staff areas, and back-of-house facilities.
• Repair or replace fixtures, fittings, handles, hinges, locks, shelving and small items.
• Carry out minor painting, decorating, filling, patching, and touch-up works.
• Assist with basic plumbing tasks such as fixing leaks and unblocking sinks.
• Carry out minor carpentry and furniture repairs.
• Assemble, install or move furniture and equipment as required.
• Support with preventative maintenance and general property upkeep.
• Respond to maintenance requests from hotel departments promptly.
• Keep work areas clean, safe and tidy; follow health and safety procedures.

Skills

Positive attitude

Good communication skills

Customer service focus

Teamwork

Self-motivation

Tools

Hand tools

Power tools

Job description

To be ignorant of causes is to be frustrated in action. Sir Francis Bacon

The Hotel

At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.

Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.

The Person

A Maintenance Assistant is always working on behalf of our Guests and working with other Team Members, across all hotel departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on their own or in teams.

The Role

We are looking for a reliable and practical Maintenance Assistant to support the hotel maintenance team with general repairs, small works, and day-to-day upkeep throughout the property.

The role is ideal for someone who is hands‑on, dependable, takes pride in their work and can complete a variety of minor maintenance tasks safely and efficiently with minimal supervision.

Key responsibilities

As a Maintenance Assistant, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent guest experience. You will also be required to follow all company statutory and legal regulatory requirements during repairs. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out general handyman and minor maintenance works throughout the hotel.
• Complete basic repairs to bedrooms, public areas, offices, staff areas, and back-of-house facilities.
• Repair or replace fixtures, fittings, handles, hinges, locks, shelving, and other small items.
• Carry out minor painting, decorating, filling, patching, and touch-up works.
• Assist with basic plumbing tasks, such as fixing minor leaks, replacing washers, and unblocking sinks.
• Carry out minor carpentry and furniture repairs.
• Assemble, install, or move furniture and equipment as required.
• Repair walls, doors, skirting boards, cupboards, and other hotel fixtures.
• Assist the maintenance team with preventative maintenance and general property upkeep.
• Respond promptly to small maintenance requests from hotel departments.
• Keep work areas clean, safe, and tidy.
• Follow all hotel health and safety procedures and report any hazards or significant defects.
• Use tools and equipment responsibly and ensure they are maintained and stored correctly

Requirements

• UK citizen or valid work permit
• Proficient numeracy and literacy skills
• Previous experience in a maintenance, facilities, building role, including electrical, plumbing or painting and decorating would be advantageous.
• Good practical and problem‑solving skills.
• Ability to carry out basic repairs and maintenance safely.
• Comfortable using common hand and power tools.
• Good attention to detail and pride in workmanship.
• Reliable, punctual, and able to work independently.
• Good communication skills and a professional attitude.
• Previous experience working in a hotel or hospitality environment is desirable but not essential.

Cultured

We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.

Devoted

We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.

Person-centred

We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

Benefits of working at The Fellows House:

• Comprehensive salary package
• Access to GO Hilton Travel Programme
• 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
• Staff meals and hot drinks on shift
• Career Development
• Extensive learning & development opportunities

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of this hotel and a comprehensive benefits package.