Maintenance Administrator

Bagnall & Morris (Waste Services) Ltd; Liverpool City Region; On-site; GBP 23,000 - 29,000; Full time

Job summary

Bagnall & Morris (Waste Services) Ltd is seeking a highly organised Maintenance Administrator to support day-to-day coordination of our equipment maintenance operation in Bromborough. You will monitor the Equipment Helpdesk, schedule work for engineers and subcontractors, and keep customers informed from initial request through to completion.

The role requires accurate records management, processing quotations and invoices, and providing admin support during customer mobilisations.

Qualifications

• Strong organisational skills and accuracy in data handling.
• Experience coordinating maintenance or service desk activities.
• Excellent communication with customers, engineers and suppliers.

Responsibilities

• Plan and monitor maintenance schedules for equipment.
• Schedule work for internal engineers and external subcontractors.
• Monitor helpdesk and respond to maintenance and breakdown requests.
• Liaise with customers on planned maintenance, repairs and outstanding work.
• Progress-chase engineers until issues are resolved.
• Keep customers updated throughout maintenance and repair processes.
• Maintain records of inspections, servicing and maintenance activity.
• Update internal systems accurately (e.g., AMCS).
• Raise and process customer and supplier purchase orders.
• Process invoices and manage accounts with customers and suppliers.

Job description

Reporting to: Equipment Maintenance Manager

Department: Equipment Team

The Role

We are looking for a highly organised Maintenance Administrator to support the day-to-day coordination of our equipment maintenance operation in Bromborough.

The Equipment Team manages more than 600 items of waste-handling equipment—including compactors, balers and other specialist machinery alongside approximately 200 customer-owned assets maintained under contract.

As Maintenance Administrator, you’ll monitor the Equipment Helpdesk, schedule work for engineers and subcontractors and keep customers informed from the initial request through to completion. You’ll also maintain accurate records, process quotations and invoices, order equipment and consumables and provide administrative support during customer mobilisations.

This is a busy role requiring excellent organisation, accurate system administration and the confidence to communicate with customers, engineers, suppliers and internal teams.

What You’ll Be Doing

As Maintenance Administrator, you’ll be responsible for:

• Helping to plan and monitor monthly preventative maintenance schedules


• Scheduling work for internal engineers and external subcontractors


• Monitoring the Equipment Helpdesk and responding promptly to maintenance and breakdown requests


• Liaising with customers regarding planned maintenance, repairs and outstanding work


• Progress-chasing engineers and contractors until each issue has been resolved


• Keeping customers updated throughout the maintenance and repair process


• Maintaining accurate records of inspections, servicing, repairs and other maintenance activity


• Updating AMCS and other internal systems accurately and promptly


• Investigating outstanding work and helping to minimise equipment downtime


• Raising and processing customer and supplier purchase orders


• Processing invoices and keeping customer and supplier accounts up to date


• Producing quotations and supporting their progress through to approval


• Ordering internal and external bins, parts and other consumables


• Producing and processing equipment training certificates


• Updating customer and supplier portals


• Supporting equipment mobilisations alongside the Equipment Maintenance Manager


• Building effective relationships with customers, account managers, sales teams, engineers, suppliers and contractors


• Ensuring safety, compliance, cost control and customer service remain central to all activity