Main Trust Switchboard Telephonist / Emergency Call Handler

Mid Cheshire Hospitals - NHS Foundation; Crewe; On-site; GBP 24,000; Part time

Job summary

An established industry player is seeking a dedicated Telephonist/Emergency Call Handler for their busy switchboard. This rewarding role involves being the first point of contact for the Trust, managing over a million calls a year, and responding to emergencies with calm and efficiency. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work under pressure. Flexibility is key, as the role requires covering a 24/7 rota, including nights and weekends. Join a team that values support and reliability in a challenging yet fulfilling environment.

Qualifications

• Experience in telephonist or call handling roles is essential.
• Excellent communication skills and a positive telephone manner are required.

Responsibilities

• Handle emergency calls and monitor alarms efficiently.
• Work flexible hours, including nights and weekends, as needed.

Skills

Telephonist

Call handling

Customer Service

Communication Skills

Reliability

Confidence

Job description

Main Trust Switchboard Telephonist / Emergency Call Handler

Band 2

Main area Telephonist Grade Band 2 Contract Permanent Hours Part time - 22 hours per week (22 hours per week covering rota to include night shifts) Job ref 412-CORP-6875302

Site Leighton Hospital Town Crewe Salary £23,615 pro rata. Additional enhancements paid for unsocial hours worked Salary period Yearly Closing 18/02/2025 08:00

The following Telephonist vacancy has become available within the trusts Main Switchboard department.

This position will include working unsocial hours [including night shifts], weekends, and bank holidays. An essential part of this vacancy is the flexibility to cover your colleagues' leave and the ability to work both day and night shifts. You must be a team player as well as have the confidence to work alone.

Main duties of the job

We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.

Last year we received over 1 million calls and along with the handling of these we also monitored and actioned short and long-range pager requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria.

Detailed job description and main responsibilities

The successful applicant will –

• Remain calm and efficient when handling emergencies
• Have a flexible approach to work
• Have a confident and enthusiastic personality
• Have a natural enthusiasm to help people
• Have a positive attitude and the confidence to work alone
• Be able to work at short notice [to cover unplanned absence]
• Be able to cover our 24/7 rota without issue

This is an interesting, rewarding, and sometimes challenging position where no two days are the same.

Person specification

Experience

• Telephonist, Call handling, Customer Service

Reliability

• Reliability

Confidence

• Confidence

Key Messages

• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed-term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6-month probationary period.
• Please provide a contact email address for referees. We will not request references until after you have been made a formal job offer.
• You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay.
• Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK.

Employer certification / accreditation badges

Name Sharon Williams Job title Switchboard Supervisor Email address [e-mail] Telephone number 01270 255141

Please contact Sharon via the Switchboard on 01270255141 Monday - Friday 9am-3pm to discuss this position further or to arrange a socially distanced visit to the department prior to application being submitted.

If you have problems applying, contact

Address Recruitment Team
Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
Telephone [phone]