Night Receptionist

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading hotel as a Night Receptionist, delivering exceptional service to guests. This role involves working overnight shifts, ensuring smooth reception operations, and creating memorable experiences. The Belfry Hotel & Resort offers a vibrant team environment and numerous development opportunities.

Benefits

Discounted Gym Memberships

Mental Health Support

Life Assurance

Complimentary Meals During Shifts

Annual Awards and Recognition

Qualifications

• Excellent customer service skills required.
• Experience in a hotel preferred.

Responsibilities

• Ensure efficient running of reception daily.
• Provide excellent guest service and resolve problems.

Skills

Customer Service

Problem Solving

Education

Hotel Experience

Tools

Opera

Job description

Join to apply for the Night Receptionist role at The Belfry Hotel & Resort

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Join to apply for the Night Receptionist role at The Belfry Hotel & Resort

The Belfry Hotel & Resort provided pay range

This range is provided by The Belfry Hotel & Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

Salary

The on-target earning potential for this role is £12.80 per hour, compromising of a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.

About The Role

This role is on a zero-hours contract but will be for three to four nights a week and the possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10 pm until 6:30 am.

As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

As a Receptionist It Will Be Your Role To

• Ensure the efficient running of reception on a daily basis
• Register guests into the hotel and check them out, deposit valuables into
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
  
  

About You

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
• Experience working in a hotel would be preferred but is not necessary
• Experience working with Opera is preferred but not essential
  
  

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing Our Appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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