Mailroom & Scanning Specialist

Swiss Life; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

Contributory pension scheme

Life assurance – 4 x annual salary

Comprehensive induction and training

Job summary

Chase de Vere is seeking a proactive Mailroom Administrator for a 6 month FTC to support the smooth running of the business. You will sort, scan, and dispatch mail, manage document workflow in our systems, and uphold service standards while liaising with clients, advisers and suppliers.

That role requires GCSEs, strong attention to detail, and the ability to work independently as well as in a team. An attractive package with a competitive salary and benefits is offered, including a pension,

Qualifications

• Educated to GCSE or equivalent standard (to include Maths & English).
• Ideally 2 years mailroom based administration experience within the FS Industry.
• Experience in providing and analysing MI information.
• Accurate computing skills.
• Excellent communication skills, both oral and written.
• Strong interpersonal skills.
• Experience of working to targeted service standards.
• Proven track record in delivering customer satisfaction.
• Knowledge of regulatory requirements is desirable.
• Ability to organise and prioritise workload.
• Adaptable/flexible approach to work within a changing environment.
• Strong team player.
• Ability to build professional relationships at all levels.

Responsibilities

• Sort, collate and distribute all incoming Mail and courier parcels into bundles for scanning or delivery.
• Preparation and scanning of documents into our internal document management system.
• Issue all Outgoing mail in line with the company postage policy.
• To provide additional delivery or collection services within the building as directed.
• To adhere to internal company asset register.
• Ensure that high priority incoming and outgoing mail is processed in accordance with its priority level.
• To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
• Carry out other duties as required, including but not limited to moving files & boxes, photocopying, binding, separating and scanning of client files from cold storage and maintaining accurate archiving records to/from our off-site storage provider.
• Attention to detail is to be applied at all times to ensure ’right first time’ results.
• Highlight any challenges to the Operational Improvement Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
• Provide MI information to managers on a regular basis.
• Take responsibility of personal development.
• Ability to work on own initiative and be proactive in problem solving, with clients, advisers and providers.
• To ensure that client service standards are adhered to at all times.
• To ensure that tasks are carried out in accordance with CdV procedures and to Legal and Regulatory standards, this will be monitored through objectives and KPIs.
• To develop and maintain good working relationships with clients, product providers and colleagues throughout the Company.

Skills

Mailroom administration

MI information analysis

Excellent communication

Regulatory awareness

Time management

Education

GCSE Maths & English

Tools

Document management system

Job description

Chase de Vere is seeking a proactive Mailroom Administrator for a 6 month FTC to support the smooth running of the business. You will sort, scan, and dispatch mail, manage document workflow in our systems, and uphold service standards while liaising with clients, advisers and suppliers.

That role requires GCSEs, strong attention to detail, and the ability to work independently as well as in a team. An attractive package with a competitive salary and benefits is offered, including a pension,