Site Services Operator (Print and Mail)

CBRE; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

CBRE in London is seeking a reliable Document Centre Multi-Skilled Operator to join our site services team. You will manage mail, print, and distribution tasks in a fast-paced, client-facing environment, delivering accurate results and excellent service.

Key duties include coordinating mail flows, handling print jobs to client specs, and maintaining records and stock. The role offers development across print, logistics, and workplace services, with collaborative teamwork and a strong focus on

Qualifications

• Previous experience in a mailroom, print room, or similar environment.
• Good IT skills including Microsoft Office (Outlook, Word, Excel, Teams).
• Strong organisational and time management skills.
• Knowledge of UK and international postal and courier services and tracking systems.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage incoming and outgoing mail, courier deliveries, and accountable items.
• Log, track, and ensure secure delivery within agreed timeframes.
• Deliver mail across site and obtain signatures where required.
• Produce print, copy, and scanning jobs to client specifications (colour and mono).
• Complete print finishing tasks such as binding and laminating.
• Coordinate off-site print production with third-party suppliers.
• Monitor workloads and ensure all tasks are completed within SLAs.
• Maintain accurate records and management information.
• Order and manage stock and consumables.
• Liaise with clients to understand and meet their requirements.
• Work collaboratively as part of a team to achieve service targets.
• Maintain a professional and customer-focused approach at all times.

Skills

Customer service

Communication

Time management

Teamwork

Proactiveness

Problem solving

Independence

Tools

Microsoft Office

Excel

Outlook

Word

Teams

Job description

Site services operator (Print and mail) – London

Join our team at CBRE Global Workplace Solutions

We're seeking a reliable and customer-focused Document Centre Multi-Skilled Operator to join our team in London. In this role, you will play a key part in delivering high-quality mail, print, and distribution services within a fast-paced, client-facing environment.

About The Role

• Managing incoming and outgoing mail, courier deliveries, and accountable items


• Logging, tracking, and ensuring secure delivery of all items within agreed timeframes


• Delivering mail across site and obtaining signatures where required


• Producing print, copy, and scanning jobs to client specifications (colour and mono)


• Completing print finishing tasks such as binding and laminating


• Coordinating off-site print production with third-party suppliers


• Monitoring workloads and ensuring all tasks are completed within agreed SLAs


• Maintaining accurate records and management information


• Ordering and managing stock and consumables


• Carrying out regular checks to ensure health & safety compliance


• Liaising directly with clients to understand and meet their requirements


• Working collaboratively as part of a team to achieve service targets


• Maintaining a professional and customer-focused approach at all times

Requirements

• Previous experience within a mailroom, print room, or similar environment


• Working knowledge of:
  
  
  
  • UK and international postal and courier services
  
  
  • Track and trace systems
  
  
  • Print production, scanning, and finishing methods
  
  
  
  


• Good IT skills including Microsoft Office (Outlook, Word, Excel, Teams)


• Strong organisational and time management skills


• Excellent communication and customer service skills


• Ability to work both independently and as part of a team


• Proactive and solution-focused approach


• Ability to work under pressure and meet deadlines

What We Offer

• Competitive salary and benefits package


• Opportunity to work with a leading global provider of workplace solutions


• Supportive and collaborative team environment


• Opportunities for development across print, logistics, and workplace services