Site Services Operator (Print and Mail)

CBRE Group, Inc.; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career development in print, logistics

Job summary

CBRE Global Workplace Solutions is seeking a capable Site Services Operator (Print and Mail) in London to manage mail, print, and distribution tasks in a fast-paced, client-facing environment. You will handle receipts, tracking, signing, and delivery across the site, while coordinating print production and off-site materials with suppliers.

The role requires prior mailroom/print room experience, strong IT skills, and excellent communication to support a high standard of service and timely

Qualifications

• Experience in a mailroom, print room, or similar environment.
• Proficient with UK and international postal and courier services, track and trace systems, print production, scanning and finishing methods.
• Good IT skills including Microsoft Office (Outlook, Word, Excel, Teams).
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• Proactive and solution‑focused approach.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage incoming and outgoing mail, courier deliveries, and accountable items.
• Log, track, and ensure secure delivery within agreed timeframes.
• Deliver mail across site and obtain signatures as required.
• Produce print, copy and scanning jobs to client specifications (colour and mono).
• Complete print finishing tasks such as binding and laminating.
• Coordinate off-site print production with third-party suppliers.
• Monitor workloads and ensure tasks meet SLAs.
• Maintain accurate records and management information.
• Order and manage stock and consumables.
• Carry out health & safety checks and ensure compliance.
• Liaise with clients to understand and meet their requirements.
• Work collaboratively as part of a team to achieve service targets.
• Maintain a professional and customer-focused approach at all times.

Skills

Mailroom experience

Print room experience

Customer service

Teamwork

Time management

Communication

IT skills

Tools

Microsoft Office

Job description

Site services operator (Print and mail) – London

Join our team at CBRE Global Workplace Solutions

We're seeking a reliable and customer-focused Document Centre Multi-Skilled Operator to join our team in London. In this role, you will play a key part in delivering high-quality mail, print, and distribution services within a fast-paced, client-facing environment.

About the Role

• Managing incoming and outgoing mail, courier deliveries, and accountable items
• Logging, tracking, and ensuring secure delivery of all items within agreed timeframes
• Delivering mail across site and obtaining signatures where required
• Producing print, copy, and scanning jobs to client specifications (colour and mono)
• Completing print finishing tasks such as binding and laminating
• Coordinating off‑site print production with third‑party suppliers
• Monitoring workloads and ensuring all tasks are completed within agreed SLAs
• Maintaining accurate records and management information
• Ordering and managing stock and consumables
• Carrying out regular checks to ensure health & safety compliance
• Liaising directly with clients to understand and meet their requirements
• Working collaboratively as part of a team to achieve service targets
• Maintaining a professional and customer‑focused approach at all times

Requirements

• Previous experience within a mailroom, print room, or similar environment
• Working knowledge of:
  • UK and international postal and courier services
  • Track and trace systems
  • Print production, scanning, and finishing methods
• Good IT skills including Microsoft Office (Outlook, Word, Excel, Teams)
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Ability to work both independently and as part of a team
• Proactive and solution‑focused approach
• Ability to work under pressure and meet deadlines

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a leading global provider of workplace solutions
• Supportive and collaborative team environment
• Opportunities for development across print, logistics, and workplace services