Mailroom Operations Lead (On-site, Darlington)

Tata Consultancy Services; Tees Valley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Job summary

Tata Consultancy Services UK is seeking a Mail Room Manager in Darlington to oversee all mailroom operations, ensure secure handling of documents, and coordinate with courier services. The role requires managing staff, driving process improvements, and maintaining compliance with data privacy policies.

You will collaborate with facilities and administration teams to support organizational needs, manage budgets, and optimize operations while upholding high service standards in a fast-paced

Qualifications

• Proven experience managing mailroom, document management, or administrative operations within a corporate environment.
• Strong knowledge of mail distribution, courier services, logistics, and document handling processes.
• Experience in facilities management and workplace services.
• Excellent vendor and stakeholder management skills.
• Strong leadership and team management capabilities.
• Knowledge of records management, compliance, and information security requirements.

Responsibilities

• Manage end-to-end mailroom operations, including receipt, sorting, distribution, collection, and dispatch of mail and packages.
• Ensure timely and accurate delivery of internal and external correspondence across business functions.
• Oversee records and document management processes, ensuring secure handling, storage, and tracking of sensitive information.
• Coordinate with postal services, courier vendors, and logistics providers to ensure effective service delivery.
• Monitor mailroom performance, establish service standards, and implement process improvements to enhance efficiency.
• Manage mailroom equipment, technology, supplies, and inventory to ensure uninterrupted operations.
• Ensure compliance with company policies, data privacy regulations, and security procedures related to mail and document handling.
• Lead, train, and supervise mailroom staff, ensuring high performance and service quality.
• Manage budgets, postage expenses, and vendor contracts to optimize operational costs.
• Collaborate with facilities, administration, and business teams to support organizational requirements and special projects.

Skills

Mailroom management

Document management

Facilities management

Vendor management

Leadership

Data privacy

Microsoft Office

Tools

Mail tracking systems

Job description

Tata Consultancy Services UK is seeking a Mail Room Manager in Darlington to oversee all mailroom operations, ensure secure handling of documents, and coordinate with courier services. The role requires managing staff, driving process improvements, and maintaining compliance with data privacy policies.

You will collaborate with facilities and administration teams to support organizational needs, manage budgets, and optimize operations while upholding high service standards in a fast-paced