Mailroom & Building Operations Specialist

TSP | B Corp™; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Performance-based bonus

Contributory pension

Job summary

TSP is recruiting for a Post Room Operative on a 12-month contract in the United Kingdom. You will handle post, parcels, and deliveries, coordinate access for contractors, and support building facilities while maintaining high standards of service for tenants and landlords.

The role emphasizes secure handling, timely communications, and collaboration with Building Management and other teams to ensure smooth daily operations. A professional, proactive approach is required.

Responsibilities

• Receive, sort, process, and distribute incoming post, parcels, and deliveries accurately and efficiently.
• Manage outgoing post, courier collections, and tenant mail requirements.
• Ensure all mail and parcels are handled securely and in accordance with building procedures.
• Maintain accurate records of incoming and outgoing deliveries where required.
• Notify tenants promptly of deliveries, collections, and items requiring attention.
• Manage the movement of large, urgent, or specialist deliveries in coordination with relevant teams.
• Provide a professional, helpful, and approachable service to tenants and building users.
• Respond promptly and professionally to post room and delivery-related queries.
• Assist tenants with specific delivery requirements and provide clear information on post room procedures.
• Handle issues or complaints appropriately, escalating where necessary.
• Coordinate access and delivery arrangements for contractors, suppliers, and larger deliveries.
• Ensure delivery areas, loading areas, post room spaces, and associated facilities are kept organised and presentable.
• Report maintenance, cleaning, security, or facilities issues promptly.
• Support building events, tenant activities, and operational requirements where post room or delivery support is required.
• Assist other building teams during busy periods or where additional operational support is needed.
• Follow all building security, access control, health and safety, and emergency procedures.
• Ensure unauthorised persons do not gain access to restricted post room, storage, or delivery areas.
• Maintain appropriate records relating to deliveries, collections, incidents, and contractors where required.
• Report suspicious, damaged, unidentified, or incorrectly addressed items in accordance with building GDPR standards.
• Report accidents, hazards, damaged goods, or security concerns promptly.
• Help create a positive experience for tenants through a reliable, efficient, and well-presented postroom service.
• Take pride in maintaining high standards of organisation and presentation within the postroom and delivery areas.
• Be proactive in identifying ways to improve the efficiency and quality of the postroom service.
• Support the wider team in delivering the standards and values expected across the building.
• Act as a positive ambassador for TSP through professionalism, presence, and attention to detail.
• Maintain accurate delivery, collection, and postroom records.
• Complete daily logs, reports, and handover information as required.
• Monitor and manage postroom supplies and equipment.
• Assist with tenant communications relating to deliveries, postroom procedures, and building services.
• Maintain appropriate documentation and operational procedures.
• Provide administrative and operational support to the Building Management or Facilities team when required
• Varied and dynamic work environment
• Supportive management,mentoringand training
• 25 days annual leave + public holidays
• Performance-based bonus
• Contributory pension

Job description

TSP is recruiting for a Post Room Operative on a 12-month contract in the United Kingdom. You will handle post, parcels, and deliveries, coordinate access for contractors, and support building facilities while maintaining high standards of service for tenants and landlords.

The role emphasizes secure handling, timely communications, and collaboration with Building Management and other teams to ensure smooth daily operations. A professional, proactive approach is required.